Customer Service Coordinator

2 weeks ago


West Yorkshire, United Kingdom MTrec Recruitment Full time

The Rewards and Benefits on Offer;

  • 25 days holiday plus 8 bank holidays
  • A contributory Pension Scheme once you have been employed for three months of 3%
  • 1 x Life Assurance and ability to opt-in to Health Cash Plan Scheme which covers dental, optical, mental health and well-being after 6 months employment
  • Competitive starting salary
  • Continuous development and training
  • No weekends

MTrec’s New Job Opportunity;

MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Coordinator to start a new position now. The company are situated in West Yorkshire. Ifyou come from a Manufacturing background within customer services please apply now for an immediate response

The job you will be doing;

  • Receive, process and verify the accuracy of orders in whichever format from customer and input into appropriate IT system.
  • Handle all customer correspondence in an effective, timely and positive manner, promoting the company image at all times.
  • Monitor customer requirements in terms of stock holding and forecasts adherence, and to have regular communication with the customer base to ensure that their usage is fully understood.
  • Aid in the development and continual improvement of order processing and data input within the IT system.
  • Complete required reporting and administrations in required timescales, such as sales tracker, OTIF and ensure price checks are completed on a weekly basis.
  • Liaise with planning in terms of service issues/promotional activity and keep them informed when periods of instability occur.
  • Manage any customer enquiries whether it is related to delivery, invoices or general queries.
  • Check customer call-off a week in advance and highlight any issues to planning.
  • Review customer forecasts and send report to planners.
  • The role is working Monday to Friday 8:30am - 4:30pm

About you;

  • Excellent communicator and organisational skills
  • Must come from a Manufacturing background within Customer Services
  • Able to demonstrate strong customer focus.
  • Friendly and personable, able to communicate well with a broad clientele.
  • Good attention to detail, accuracy critical element of role
  • Proactive approach to work
  • Ability to work on own initiative and part of a team.
  • Excellent IT Skills (Word/Excel/Internet)


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