Customer Service Assistant
1 month ago
We have a full-time vacancy for an enthusiastic Customer Services Assistant to join our team. We are a thriving independent pharmacy in the heart of medical London, focussing on client care and satisfaction. This is an excellent opportunity to work in a fast-paced environment amongst a large professional team.
Your main duties will include:
- Providing customer service in a professional, friendly and empathetic way
- Taking orders over the telephone
- Assisting with order queries and product information
- Liaising with our suppliers for order updates and product details
- Customer escalations
- Working with internal departments to ensure queries are resolved efficiently
- Ensuring the order process is a seamless and pleasant experience
- Updating the relevant CRM systems with the information relating to your calls
This is a responsible position involving medicines and medical devices. You will be given in-house training, which is compulsory to complete.
Mandatory skills:
- Self-motivation and excellent team-working skills
- Attention to detail
- Ability to comply fully and understand the importance of customer confidentiality
Preferred skills:
- Good time-keeping
- Customer services experience
- Fast-learner with the ability to adapt working practices to our methods of working
The role is office based in London, W1. The normal hours are Monday-Friday, 9am - 6pm with one hour for lunch. In addition, you will work one Saturday every six weeks 10am-5pm, with a day off during the week.
**Salary**: £24,860.00-£27,355.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- West End: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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