Customer Support Assistant

3 weeks ago


West End, United Kingdom Dove & Hawk Full time

**Customer Support Assistant - St Pancras -** £26,200 per annum**

My client, a leading Student Accommodation firm in London, are currently seeking a number of Customer Support Assistants to act as the first point of contact for residents in their 300 unit site in St Pancras.

You’ll be the smiling face that welcomes the residents, delivering excellent customer service and providing solutions to any problems that may arise.

This is a fantastic opportunity to join an ambitious, thriving, and innovative company that has a promote from within culture and offers a great career path. The firm are on an accelerated growth plan to double in size over the next 3-4 years.

**Duties**:

- First point of contact for residents offering excellent customer service
- Providing a practical and timely solution to any issues that may arise including communicating maintenance issues to colleagues
- Assisting with running of social events
- Carrying out checks and building walks
- Assisting contractors, visitors and university partners with their requirements.
- Inspecting communal areas; the lifts, corridors, residents’ rooms (prior to their check-out)
- Carrying out a room inspection or showing a potential resident one of the suites or studios
- Supporting on-boarding of new colleagues into the team; answering questions and sharing your knowledge
- Assisting with parcels and post queries
- Undertake training on different processes: how we keep residents and colleagues safe and GDPR
- Dealing with issues or incidents and calling the emergency services when needed
- Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents
- Understanding the importance of Health & Safety and Fire Safety in all that is done and report anything that is not safe

**Skills and Experience Required**:

- Prior experience in a Customer Service focused role
- Friendly and positive attitude
- Strong interpersonal skills with the ability to build report
- Able to use own initiative
- Self-starter
- Effective IT skills including working knowledge of Microsoft

**Location**:St Pancras
**Hours**: 5 out of 7 days, 7.5 hours a day on a flexible shift system (7:30am to 4pm; 8:30am to 5pm; 10:30am to 7pm and 12pm/12:30pm to 8:30pm/9pm)
**Salary**: £26,200 per annum

For more information, please contact Megan on the Business Support desk.
02080597472



  • West End, United Kingdom Wigmore Medical Ltd Full time

    We have a full-time vacancy for an enthusiastic Customer Services Assistant to join our team. We are a thriving independent pharmacy in the heart of medical London, focussing on client care and satisfaction. This is an excellent opportunity to work in a fast-paced environment amongst a large professional team. Your main duties will include: - Providing...


  • Hedge End, United Kingdom Tate Full time

    Customer Support Specialist - Hedge End - £24,500 - full time hours - office based - Hybrid role working from home 2 days a weekWe are working with a world leader in renewable energy solutions who have achieved a strong name within a global market, and they are now looking for an additional person to join their team. They require an exceptionally talented...

  • Administrator

    4 weeks ago


    West End, United Kingdom Premier Work Support Full time

    Our client, an established firm of surveyors based in Central London are looking for an **Administrator.** Reporting to senior management, you will assist with all general administration duties such as: - Assisting surveyors - Managing the admin team - Dealing with HR related queries - Liaising effectively with clients - Logging service calls - Running...

  • Catering Assistant

    1 month ago


    Bourne End, United Kingdom Team Support Agency Care Full time

    Our Kitchen Assistant is integral to the smooth running of our kitchen. You’ll be assisting chefs with food preparation, and keeping the kitchen clean and tidy. You’ll develop an awareness of special dietary requirements, including the dementia dining experience, to assist the chefs in meeting these needs. We are kind and compassionate. Positive and...

  • Customer Assistant

    6 hours ago


    Hedge End, United Kingdom M&S Full time

    **All the details** Work Pattern: WEEK 1 SUNDAY FRIDAY SATURDAY 21.00-06.00 WEEK 2 MONDAY THUSRDAY FRIDAY 21.00-06.00 **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of...

  • Customer Assistant

    6 hours ago


    Hedge End, United Kingdom M&S Full time

    **All the details** Work Pattern: Week 1 Sunday 21.00-06.00 Monday 21.00-06.00 Thursday 21.00-06.00 Week 2 Tuesday 21.00-06.00 Wednesday 21.00-06.00 Saturday 21.00-06.00 **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing...

  • Customer Assistant

    2 weeks ago


    Hedge End, Hampshire, United Kingdom Marks and Spencer Full time

    All the detailsWork PatternSunday: 14:00-18:00Monday: 17:00-21:00Thursday: 06:00-10:00Friday: 06:00-10:00Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    3 weeks ago


    Hedge End, Hampshire, United Kingdom Marks and Spencer Full time

    All the detailsThe work pattern for this vacancy is: Wk1Sun Mon Wed Thurs Fri WK2Mon Tues Thurs Fri Sat Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    2 weeks ago


    Hedge End, Hampshire, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern Monday: 17:00-21:00Wednesday: 17:00-21:00Saturday: 08:00-16:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    2 weeks ago


    Hedge End, Hampshire, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern Monday: 17:00-21:00Friday: 17:00-21:00Saturday: 10:00-18:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping...

  • Customer Assistant

    2 weeks ago


    Hedge End, Hampshire, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern Tuesday: 17:00-21:00Thursday: 17:00-21:00Saturday: 10:00-18:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    2 weeks ago


    Hedge End, Hampshire, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern Week 1 Sunday: 12:00-18:00Monday: 11:00-17:00Wednesday: 15:00-12:00Thursday: 11:00-17:00Friday: 15:00-21:00Week 2Monday: 11:00-17:00Tuesday: 11:00-17:00Wednesday: 15:00-21:00Friday: 15:00-21:00Saturday: 11:00-17:00Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...

  • Workplace Assistant

    1 month ago


    West End, United Kingdom Fawkes & Reece Full time

    **Location**: West End **Salary**: £11.00- £12.00 per Hour **Contract**: Long Term Contract **Type**: Full Time **Reference**: VBM/WPAM_1711019714 **Posted**: March 21, 2024 WORKPLACE ASSISTANT Workplace Experience Co-ordinator provides overall facilities & reception support to all services and provisions in their location. Responsible for the Service...


  • Hedge End, United Kingdom GSL Education Full time

    Are you ready to kickstart your career in education? Look no further- We have an exciting opportunity for a Classroom Support Assistant to join a mainstream Primary school in Hedge End. As a Classroom Support Assistant, you will play a crucial role in supporting teachers and supporting students in KS1/KS2. This role offers the chance to work...


  • West Wickham, United Kingdom Reed Business Support Full time

    Reed Business Support are currently working exclusively with a national brand for our West Wickham based client in securing them a Customer Services Administrator. The ideal Customer Services Administrator would need to be able to demonstrate relevant experience with the below duties: Customer Services Administrator duties: - To answer and manage a large...


  • Segensworth West, United Kingdom Reed Business Support Full time

    Role: Customer Service Representative Location: Segensworth Full Time: Monday to Friday (Full Time) **Do you have a passion for providing great customer service?**: - Working within the customer services team, you will have an absolute passion for customers and delivering an amazing customer experience. This is a fast paced, busy role where you will be...


  • Wolverhampton, West Midlands, United Kingdom MURRAY MYERS LIMITED Full time

    Murray Myers Recruitment are very pleased to be assisting our client in recruiting for a Customer Support Executive for their Engineering and Manufacturing business based in Wednesbury. They supply and manufacture, fit and design industrial and commercial heating systems Main Purpose of Job: The purpose of this office based design and technical role is to...


  • West End, United Kingdom Page Personnel Full time

    Well known Hotel group - Based in west end London **About Our Client**: My client are a popular hotel goup, with over five family-run, indpendant hotels across London. Their family-run atmosphere runs through all areas including their established finance team are currently looking for an Accounts Payable Assistant to join them as the business continues to...


  • West End, United Kingdom Office Angels Full time

    Role: Temporary Merchandising Admin Assistant Location: West End, London Salary: £12-£13p/h Are you looking to launch your career as a fashion merchandiser? Do you want the opportunity to gain invaluable experience with a high-end fashion brand? We are looking for a talented Merchandising Administration Assistant to join our client's team based...


  • West End, United Kingdom Office Angels Full time

    Role: Temporary Merchandising Admin Assistant Location: West End, London Salary: £12-£13p/hAre you looking to launch your career as a fashion merchandiser? Do you want the opportunity to gain invaluable experience with a high-end fashion brand? We are looking for a talented Merchandising Administration Assistant to join our client's team based in their...