Practice Performance Administrator

5 months ago

Ellesmere, United Kingdom Churchmere Medical Group Full time

**JOB TITLE: PRACTICE PERFORMANCE ADMINISTRATOR**

**Job Summary**:

- Assist the Practice Performance Lead in the monitoring of QOF, PH Targets and Enhanced Services as well as management of patient registrations and deductions.
- Provide general assistance to the Practice team and project a positive and professional image to patients.

**Duties and Responsibilities**:
The duties and responsibilities to be undertaken by the practice performance administrator may include any or all of the items in the following list. Duties may be varied from time to time under the direction of your line Manager/Managing Partner, dependent on current and evolving Practice workload and staffing levels:

- **GP Contract: QOF (Quality and Outcomes Framework) and Enhanced Services**:_
- Maintain up to date knowledge of the GP contract requirements, currently QOF, Enhanced Services and associated read codes
- Assist in monitoring the Practice’s performance against QOF compliance and liaise with the Practice Performance Lead to address any areas of potential or actual under performance
- Monitor compliance with enhanced services and ensure the claims process is adhered to
- Run searches and prepare clinical information for audit and review by the clinical team
- Support and work with the clinical team to identify areas for improvement in data quality
- Assist the clinical team with the capturing of patient related data through the creation of templates and forms
- Support the team in identifying and targeting patients for assessment and treatment ensuring invites are made in a timely and appropriate manner
- Within defined protocols enter and amend clinical read codes in patient clinical records
- **Patient Call/Recall for chronic disease and medication reviews.**_
- Conduct searches on the clinical system to identify patients needing review and/or investigations, ensuring invites are made in a timely and appropriate manner via telephone or letter and accurately read coded within the patient clinical record
- Ensure patients on recall registers are followed up and reminded of the needed review and/or investigation.
- Support the programme of recall to ensure workload across the financial year is as balanced as possible
- **Registrations/Deductions**:_
- Ensure that all new patients are registered onto the computer system promptly and accurately.
- To accurately process deduction requests in line with practice procedure.
- Process all registration/deduction tasks via PCSE as required.
- Ensure that all new records are received and sorted accurately ready for summarising.
- Support with summarising of new patient records as required.
- **General admin**:_
- Liaising with patients, secondary care and other healthcare providers.
- Pro-active in using his/her own initiative within the parameters of the job description
- Undertake any other additional duties appropriate to the post as requested by your line Manager, the Partners or the Practice Manager.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & safety**:
The post-holder will implement and lead on a full range of promotion and management their own and others’ health and safety and infection control as defined in the practice Health & Safety policy, the practice Health Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

- Using personal security systems within the workplace according to practice guidelines
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Responsible for the correct and safe management of the specimens.
- Responsible for hand hygiene across the practice.
- Awareness of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
- Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are follow

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