Operational Administrator

6 months ago

Oldbury, United Kingdom SGS Full time

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 95,000 employees, we operate a network of more than 2,400 offices and laboratories around the world.

We aim to be the most competitive and the most productive service organization in the world. Our core competencies in inspection, verification, testing and certification are being continuously improved to be best-in-class. They are at the heart of what we are.

**Job Description**:

- ** Job Title: Operational Administrator**:

- ** Job Type: Permanent**:

- ** Location**:Oldbury**:

- ** Hours: 37.5 hours a week**

**Benefits / perks**:

- Private Medical Cover (after 1 year of employment)
- 4-8% matching company pension contributions
- 4x Life Assurance
- Birthday day off
- Enhanced maternity/paternity and adoption pay
- Length of Service Awards
- Health & Wellbeing initiatives
- Christmas Vouchers
- Gym and retail discounts

**More importantly, on top of the brilliant benefits, a career at SGS offers stability, secure employment, a friendly and supportive culture, and the opportunity to learn, grow and be part of our ambition to make a difference**

**Main Purpose of Role**
- To provide professional and efficient administrative and systems support to the UKCA Medical Devices Body Team and support/monitor all SGS affiliate offices managing medical devices clients
- Ensure the highest level of service to our customer through efficient serviced delivered

**Key Accountabilities**
- Provide technical administration support to the Medical Devices Team
- Manage the UKCA Medical Devices central inbox ensuring that all communications are passed to the relevant team member
- Follow up regulatory communications, requests for information and MHRA alerts.
- Ensure all communications to affiliates and the medical device team are effectively delivered
- Maintain and update the Medical Device SharePoint site
- To liaise with the I.T. development teams for new internal systems to ensure capability to meet Medical Device regulatory requirements
- Support the process for managing the control of documents ensuring that documents are released as per the applicable document, format and control procedures
- Assist in any project required for the AB0120 medical devices team
- Write and raise internal CAPA’s,(MIRs) for continual improvement opportunities arising from both internal and external audits and operational activity.

Finance
- Management of financial transactions
- Raise purchase orders
- Analyse the number of certificates for affiliates quarterly invoices
- Raise affiliate invoices every month
- All outstanding debt to be investigated with the affiliate and escalate if no resolution of payment can be made

Data Analysis
- Running and analysing quarterly KPI data to be sent to the affiliates
- Provide overview of affiliates not meeting KPI targets in each quarter for CAPA’s to be raised
- Provide monthly certificate data and analysis for the MHRA and internal UKAB oversight
- To monitor and action all overdue visits, CARs, concessions and suspensions

Projects
- Assist in any project required for the UKCA medical devices team
- Support other duties as defined by the Line Manager

**Qualifications**:

- Significant experience of working in a high-level administrative environment (collation and analysis of data), or collation and data analysis skills gained through degree level education or equivalent

**Skills & Knowledge**
- Ability to multi task and work under pressure
- Effective interpersonal skills at all levels
- Ability to demonstrate attention to detail
- Able to organise own work load and day to day priorities

**Experience**
- Experience with MS Office and other software packages in general use
- Ability to multitask and work under pressure
- Effective interpersonal skills at all levels
- Ability to demonstrate attention to detail

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