Customer Service Administrator

6 months ago


Witney, United Kingdom NSF Full time

Are you a dedicated, customer focused administrator, looking for a new challenge in a global organisation?

Our Supply Chain and Food Safety department audit and certify very large numbers of customers against a number of scheme standards. We pride ourselves on our customer service and our integrity. We’re growing fast, and that’s where you come in

To further ensure and grow our Supply Chain business, we are currently looking for a **Customer Service Coordinator** to join our Agricultural Membership team, based in Long Hanborough, Oxfordshire. This role will involve providing support to clients on the telephone and administrative support whilst delivering great customer service to new and existing customers, ensuring quality documentation, and professional communications in a timely and friendly manner.

**Principal Accountabilities**, include but are not limited to:

- Working closely with other departments within NSF to ensure a professional end to end service for our customers
- Maintaining and updating databases
- Processing postal correspondence
- Reception cover and associated duties on an agreed weekly rota basis

**QUALIFICATIONS**:

- Previous administrative experience
- Customer focused taking pride in delivering great customer service
- Happy to help people both internally and externally - Flexible and adaptable
- Calm and confident approach when dealing with challenging situations and customers
- A high level of accuracy and attention to detail
- A methodical and logical approach with good problem-solving skills
- Good interpersonal skills with an ability to work on own initiative
- The ability to plan work and meet deadlines
- This is an onsite role, with the expectation to be onsite at our Long Hanborough office 5 days per week

**What NSF can offer**:
You will be joining a great team of hard-working individuals who will quickly help you to become one of them. You will be given the opportunity to lead on certain projects and thus the chance to prove your ability to progress up the career ladder in this global company

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: 1724



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