Customer Service Administrator

3 days ago


Witney, Oxfordshire, United Kingdom Global CTS Recruitment Full time
Customer Service Role

We are seeking a dedicated and professional Customer Service Administrator to join our dynamic team at Global CTS Limited. The ideal candidate will be responsible for providing exceptional service to our clients, ensuring their needs are met efficiently and effectively.

In this role, you will be required to respond promptly to customer inquiries via various communication channels, maintaining accurate records of customer interactions and transactions using our computerised systems.

You will also be responsible for assisting customers with product information, order processing, and resolving any issues they may encounter.

A key aspect of this position is collaboration with other departments to ensure customer satisfaction and timely resolution of queries.

You will perform data entry tasks and clerical duties as required to support the administrative functions of the office.

Familiarity with QuickBooks for invoicing and financial record-keeping is highly desirable.

The successful candidate will demonstrate excellent phone etiquette while handling customer calls professionally.

Organising and prioritising workload effectively to meet deadlines is crucial in this role.



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