Customer Service Courier

1 month ago


Witney, Oxfordshire, United Kingdom Royal Mail Group Full time

We are seeking a Customer Service Courier to join our team at Royal Mail Group. As a key member of our delivery team, you will play a vital role in ensuring the smooth and efficient delivery of mail and parcels to our customers.

The estimated annual salary for this position is £15,600, based on an hourly rate of £12.00 and a 30-hour workweek.

Key responsibilities include:

  • Delivering mail and parcels to residential and commercial addresses
  • Providing excellent customer service and responding to customer inquiries
  • Maintaining accurate records of deliveries and resolving any issues that may arise

In addition to your skills and experience, we are looking for someone who is:

  • Upbeat and independent with a strong sense of self-motivation
  • Organised and punctual with a keen eye for detail
  • A friendly and approachable face in the community, with a passion for delivering great customer service

We offer a competitive benefits package, including:

  • A monthly salary equivalent to an hourly rate of £12.00
  • Overtime paid at 1.25 x the normal hourly rate
  • 22.5 days holiday, rising with length of service (pro-rata)
  • Full uniform provided
  • Company pension scheme with competitive contribution rates
  • Lots of opportunity to develop a career, including our trainee manager roles and Apprentice Schemes
  • Excellent family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
  • Your Wellbeing - you and your family have 24/7 free access to services and tools to help support your physical and mental health, including financial and social support and advice
  • Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership

About Us

Royal Mail Group is proud of its diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.



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