Customer Service Team Member

6 days ago


Witney, Oxfordshire, United Kingdom Wiltshire Farm Foods Full time

We are seeking an experienced Customer Service Team Member to join our team at Wiltshire Farm Foods. This is a customer-facing role that requires excellent communication and interpersonal skills, with a focus on providing exceptional service to our customers.

About the Role

As a Customer Service Team Member, you will be responsible for taking telephone orders, making outbound calls to customers and prospects, and supporting drivers with route planning. You will also be required to update customer records, liaise with customer relatives as needed, and ensure each customer receives exemplary service on every contact.

Responsibilities
  • Taking telephone orders and making outbound calls to customers and prospects
  • Supporting drivers with route planning for the next day's delivery rounds
  • Ensuring each customer receives exemplary service on every contact
  • Updating customer records and liaising with customer relatives as required
  • Ensuring customers' needs are met, including educating them on how to cook, store, and re-order meals as necessary
Requirements

To be successful in this role, you will need:

  • Experience of a customer service role
  • Confident using a personal computer to manage and process orders
  • Confident telephone manner
  • Able to pay attention to detail and be accurate in your work
  • Numerate and good written English; GCSE Maths & English standard or equivalent
  • Able to work to deadlines
Benefits

In addition to a competitive salary, you will receive:

  • A comprehensive training program
  • Generous annual leave holiday entitlement
  • The ability to buy additional annual leave
  • Retail discounts
  • Free car parking
  • Free turkey (or voucher) at Christmas

This is a 22.5 hour per week role, with any 3 hours in 6 days. The salary for this role is £11.45 per hour plus bonus and benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.


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