Customer Service Representative

7 days ago


Witney, Oxfordshire, United Kingdom Wiltshire Farm Foods Full time

About the Role

We are seeking a highly organized and efficient Customer Service Advisor to join our team at Wiltshire Farm Foods. As a key member of our office team, you will play a critical role in providing exceptional customer service to our elderly customers.

Our customers rely on us to take their orders over the phone or via the internet, and we are looking for someone who can demonstrate empathy, patience, kindness, friendliness, care, and warmth in every interaction.

The ideal candidate will have experience in a customer service role, be confident using a personal computer to manage and process orders, and have a confident telephone manner.

Responsibilities will include taking customer orders, making outbound courtesy calls, and updating customer records. You will also be responsible for ensuring each customer receives exemplary service on every contact, and for promoting the benefits of our healthy and nutritious meals to all our customers.

Key Qualifications

  • Experience of a customer service role
  • Confident using a personal computer to manage and process orders
  • Confident telephone manner
  • Able to pay attention to detail and be accurate in your work
  • Numerate and good written English; GCSE Maths & English standard or equivalent
  • Able to work to deadlines

What We Offer

As a Customer Service Advisor at Wiltshire Farm Foods, you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, and much more.

Salary: £11.45 per hour + bonus + benefits



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