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Housing Concierge

4 months ago

Birmingham, United Kingdom Clarion Housing Group Full time

Salary: £22,779 - 26,622 per annum pro rata

Location: Birmingham - Oak Court

Hours: 30 hours per week - Monday - Friday

Contract Type: Permanent

We’re looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55’s Housing schemes.

You’ll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.

As the first point of contact for our residents, you’ll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.

You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you’ll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.

You’ll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.

This is a fantastic opportunity to use your skills and experience to really make a difference to people’s lives whilst expanding your skills and knowledge of the housing sector.

What you can expect from us

Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;
- Competitive salaries that are benchmarked regularly against current market rates- Initial 25 Days annual leave (plus bank holiday)- A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like- Matched pension contributions of up to 7.5% of your salary with generous life assurance- Flexible and agile working for the majority of our employees.

Other perks- Company Bonus Scheme- Eye care vouchers- Holiday trading scheme allowing you to buy and sell leave- Free counselling and legal advice scheme for you and your family- Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Monday 3rd April 2023 at midnight.

Although based at Oak Court, applicants may need to cover other schemes in the area.

About Clarion Housing

Clarion Housing is the largest housing association in the country, with 125,000 homes across more than 170 local authorities. It is our mission to provide homes to those who need them most. We are committed to making a difference to the lives of our residents, as well as investing in and maintaining our homes.

We are long-term stewards in our communities, playing an active role in shaping neighbourhoods and places where people want to live.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.