Night Concierge

5 months ago

Birmingham, United Kingdom Trident Reach Full time

**VRF 50291**

**Night Concierge**

**Transition Centre, 10 Ferndale Crescent, Highgate, B12 0HF**

**£18,427.50 per annum**

**31.5 hours per week**

**Fixed Term
- 3 months**

**About the role**

We are looking to recruit a Night Concierge at our site based in Ferndale. The role is to provide a security and signposting function to customers as part of a 24-hour service raising any concerns and reporting these in line with Policy and Procedure along with receiving visitors and customers at reception in a professional, polite, and courteous manner and deal with all routine enquiries, challenging where appropriate.

The role will involve undertaking routine building check to ensure security, health and safety and general tidiness of building. The role will also require the maintenance of CCTV, as well as keeping accurate and appropriate recordings of activities undertaken throughout the night. The role will require you to lone work for the duration of the shift and manage two dispersed buildings remotely in case of emergency. The service operates a rotational rota including weekends.

**The benefits;**
- 34 days annual leave, plus the option to purchase up to 5 additional days
- Birthday leave
- New Home leave
- Life assurance (3 x salary)
- Employee Assistance programme
- Employee Wellbeing programme
- Flexible Working options

**About You**
- Experience of working within a security environment
- Strong risk assessment skills
- Proactivity, with the understanding of issues vulnerable people may face
- Ability to lone work
- Communicate effectively; verbally, non
- verbally and in writing
- Sensitively adapt language and communication style
- Ability to develop and establish relationships with colleagues and customers
- Ensure confidentiality relating to customers and staff
- Solving problems using own initiative without passing them upwards where possible
- Experience of working with multiple stakeholders, both internal and external
- Produce high quality documentation when requested, e.g., team meeting minutes, weekly performance returns and audits

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.

As a Disability Confident Committed Employer, we have committed to:

- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people

**Applying**

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

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