Night Community Assistant

5 months ago

Birmingham, United Kingdom CA Ventures Full time

We are recruiting for a Night Community Assistant to join our team and play a key role within our **Novel Student **accommodation - **Altura.** The Night CA is a position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, and ensuring night time safety and security of all our residents.

Reporting into the Property Manager, the Night CA will ensure all customer service, health and safety goals for the building are met or exceeded. The Night CA is a natural people-person who understands the importance of customer service.

CA Ventures provides best-in-class experiences for student residents living in our communities. We do this by putting people first—both our residents and our employees. We believe in investing in our people through superb training and support, and opportunities for career advancement by growing throughout our portfolio.

**Your Mission**
- Working as part of the Property team you will be committed to ensuring that information regarding residents and the residence are shared amongst all members of the team.
- Act as Front of House during the night by welcoming guests, and signing out any parcels received and any shared items that are available for residents to borrow.
- Assist with any general resident enquiries regarding the building or local area.
- Respond to any calls received from residents via the emergency phone.
- Log any calls received on the general office phone for the management team.
- Complete an end of shift report for the management team regarding any activities throughout the night that require follow-up.
- Carry out regular patrols of the residence.
- General housekeeping and maintaining the cleanliness and high standards of communal areas.
- Ensure resident policies and procedures are followed.
- Monitor residents’ and guests’ arrival and departure from the site.
- Ensure that the health and safety of all users of the building is upheld.
- Provide emergency first aid assistance where required.
- Report any illegal activities to the police.
- Respond to active fire alarms on site to establish whether it is a false alarm and begin emergency evacuation procedures if there is a genuine fire.
- Monitor CCTV and download any footage that is necessary for further action to taken by the management team.
- Carry out low level maintenance and escalate if support is required.
- Monitor the Building Management System throughout the shift to ensure that there is a constant supply of heating and hot water to all residents, report to the maintenance team immediately if there is a fault and arrange an emergency callout.

**Your Track Record**
- Experience working in a security/concierge environment including site patrols and access control
- Previous experience of using communication equipment
- Conflict management experience
- High level of customer care awareness and commitment to providing excellent customer service
- Exceptionally clear communication skills and interpersonal skills
- Reliable with excellent time-management skills
- Good report writing skills
- Good handyperson skills
- Able to work a variable shift pattern
- First Aid training and/or IT literacy would be desirable

**Your Style**
- Passionate to get the job done
- True team-player eager to help drive the growth of the business
- Self-motivated and continuously demonstrating the ability to adapt, develop and learn
- People person who thrives in a fast-paced environment

**Our Promise**
- A company culture driven by pioneer-thinking and talent
- 33 days holiday (Prorated based on hours worked)
- Employee Assistance Program, providing counselling, coaching, support and advice on a range of life issues (legal, financial, childcare, eldercare, wellbeing and education issues)
- Excellent training and support
- Career opportunities and professional development
- £500 Annual Training Allowance (pro-rata)
- Discounted bike (cycle to work scheme)
- Team Bonus Programme
- Healthcare Cash Plan
- Life Assurance: 2x your basic salary

**Shift Pattern: 4 nights on/4 nights off**

**Hours: 7PM-7AM**
**Salary: £23,000.00 per year**

**Job Types**: Full-time, Permanent

Pay: £23,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- Night shift

Work Location: In person

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