Assistant Concierge Officer

7 months ago

Birmingham, United Kingdom St Anne's Hostel Full time

**St. Anne’s Accommodation Job Description**

**Name**:
**Job title**: Assistant Concierge (Rota Shift - Days/Nights)

**Location**: Main Hostel and Park View

**Responsible to** the Lead Concierge Officer

**Responsible directly **for, when necessary Kitchen Staff

**Hours**: 37.5 per week (12.5 duties Monday to Sunday by rota)

**Job purpose**

Support the Lead Concierge Officer in maintaining a safe and secure environment for clients, colleagues, and visitors within the hostel and our supported accommodation while ensuring that the Duty Office is staffed 24/7 and that there are always at least two staff members on site.

**Main Duties**
- Undertaking regular security checks of the premises (including one check behind locked doors) of not less than two hourly.
- In the absence of the Lead Concierge Officer:
Provide a welcoming first point of contact for all callers both on the telephone and at the gate. Make referral as required to other staff on duty or on -call.

Undertake the recording of all referrals including any contact details, and the completion of induction procedures.

Monitor CCTV and record all actions by making entries in the LogBook, individual client files and other documents as appropriate.

Record and deal with any complaints and refer to a colleague or other agency as seems appropriate.
- Undertake the clearance with another member of staff vacated rooms, to include the recording and verification of all cash, valuables and clearly labeling left luggage, after which prepare for re-letting.
- Befriend clients while maintaining strictly professional relationships and working within the hostels policies & procedures.
- Report any defects or hazards to the Lead Concierge Officer.
- Ensure the staff kitchen is kept stocked and clean.
- Undertake the cleaning schedule as directed.
- Undertake various designated checks including, fire alarms, fire equipment, linens and water temperatures.
- Under the direction of the Lead Concierge Officer, attend to trades people in relationship to fabric matters and agencies in relation to resident’s needs.
- Assist in the kitchen if necessary.

**Communication**:

- Report any changes in residents’ physical or emotional condition to their Keyworker, deputy manager or another member of the management team and ensure all concerns are recorded in personnel file.
- Participate in staff meetings, as and when required.

**Health and Safety**
- To be responsible for your own Health and Safety and that of anybody else who may be affected by your acts or omissions.
- Promote safe working practice in the Hostel and other sites.

**General Duties**
- Take responsibility for the safeguarding of adults/children and to follow St Anne’s safeguarding policies.
- To participate in staff training as and when required.
- To participate in staff supervision and appraisals.
- Take responsibility for personal development by keeping abreast of developments in the field of housing, its barriers and the issues faced by our residents.
- To abide by St Anne’s policies and procedures.

**Terms & Conditions**:
**Contract**: Permanent

**Annual leave**: 25 days plus 8 Bank Holidays and 4 concessionary days (pro rata for part-time working)

**Pension entitlement**: Access to contributory pension scheme

**Period of Notice offered and required**: 1 month after probationary period

**Conditions of Appointment**: Two satisfactory references including an enhanced DBS check.

**Salary**: Up to £11.37 per hour

Expected hours: 37.5 per week

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift

**Experience**:

- Customer Service: 1 year (preferred)

Ability to Relocate:

- Birmingham: Relocate before starting work (required)

Work Location: In person

Reference ID: BC1

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