Front of House Concierge

3 months ago

Birmingham, United Kingdom Urbanbubble Full time

We are looking for an amazing Front of House concierge to join the team at The Whitmore Collection, to act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. **This role is a permanent contract working a 4 days on 4 days off shift pattern between the hours of 7:30am - 7:30pm.**

**What do we offer?**
- A basic annual salary of up to £25,500, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

**What will you do?**
- To be available to residents at all times and deliver exceptional service as the face of the development.
- To rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
- To pro-actively deal with any maintenance and problems identified.
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Building Patrols, CCTV Monitoring & Safety Checks.
- Handling general enquiries such as queries, complaints and maintenance requests.
- Booking and attending viewings/inspections/appointments and responding with constructive feedback, where necessary.

**What are we looking for?**
- Previous / current experience within a Front Desk or Concierge role
- High level of customer service
- Excellent communication and listening skills.
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- Attention to detail.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.

**urbanbubble **requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

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