Medical Secretary
7 months ago
PRIMARY DUTIES & AREAS OF RESPONSIBILITY Operating under the supervision of the Care Group Coordinator and relevant Clinical Admin Manager to set weekly working expectations. Using digital dictation technology to ensure clinic letters, medical reports and letters to outside agencies are typed within an appropriate timeframe and are distributed onto the receiver. Responsible for the secretarial service to the specialities within the Surgery Care Group. Exchange verbal communication either face to face or over the telephone with patients who could be distressed position and be able to communicate in a calm, caring manner.
Take appropriate actions with regards to telephone calls and written communication from patients, staff, GPs and other agencies using initiative within Trust guidelines. Communication with other professionals, GPs and other agencies regarding appointments, meetings, questionnaires and admission. Prioritise own workload including typing of clinics and MDT meetings. Analyse and resolve patient problems using your own judgement.
Undertake routine office duties including note tracing, photocopying, filing of correspondence and results and maintenance of records as required. Be versatile and adaptable to the demands of the team. Work without supervision and use initiative when working assist with problem solving. Ensure all hospital case notes are traced into and out of the department accurately on IPM.
Obtain/forward case notes to/from other Trusts as and when required. Ensure effective communication with all members of a multi-disciplinary team. Collate results with patient case notes, ensuring that they are seen and actioned promptly by the relevant clinician in accordance with Trust Policies. Weekly tracking of the service lines patient pathways, including review of the RTT PTL.
Ensuring patients waiting list comments are up to date. Escalating to line manager any concerns. Ensure that clinic follow up administration is actioned as appropriate, i.e. outpatient telephone appointments, Multi-Disciplinary Team Meeting, investigations, and patients to telephone waiting list as appropriate.
Provide support in respect of clinical audit responsibilities including yearly record keeping audit, collect data, analyse data and collate an action plans. Ensure patient questionnaires are completed correctly during outpatient appointments and if necessary adjust clinic times to improve effectiveness of service and ensure national standards are met Ensure recording of details and in house data capturing is up to date and correct and adhere to the Trust policies Update information on database within the service in accordance with Trust policy. Ensure clear, accurate and concise records are kept for research projects in accordance with all regulatory requirements including the Data Protection Act. Be responsible for liaising with the peripheral hospitals, admin and clinical teams to ensure all patients seen by the Consultants are registered on IPMS and treated in a timely manner.
Desirable Understanding the Trust's waiting list policy within the work place
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