Graduate Patient Pathway

7 months ago

Banbury, United Kingdom The New Foscote Hospital Full time

**Job description**

The New Foscote Hospital was established in Banbury almost 40 years and has provided services and treatments to thousands of people from across the region. We have over 50 consultants, all of whom are leaders in their specialist fields and choose to hold their private practices here, working alongside our friendly, highly qualified and experienced nursing and support teams.

We are now recruiting a **Graduate** **Patient Pathway Coordinator **to join our friendly and enthusiastic team.

This is a fantastic opportunity for a driven Graduate to gain vital experience within a professional healthcare establishment.

This role provides overall management of the patient’s journey from their initial contact with the hospital, as well as administrative support to our clinicians and their secretaries. This is a role where you will be expected to work as part of an office-based appointment bookings team and work flexibly to support the wider hospital.

You will be closely supported by the Operational Management team. You will be expected to work as part of the wider administrative team as well as with clinical staff, across departments.

**The role may include evenings and weekends on a rota-basis.**

Full training will be given. The patient pathway team is an ideal environment for somebody wishing to grow and develop their skills. There may be opportunities in the future, for example, to develop a medical secretary base or specialise within the team.

**What will you be doing?**
- Communicating with other areas of the hospital, for example, the ward, theatre bookings and Radiology, to ensure a swift and smooth experience for patients.
- Ensuring a high level of attentiveness and professionalism, providing excellent customer service at all times.
- Ensuring outpatient clinic availability is published in a timely manner and communicated to both patients and other internal departments.
- Managing patient’s initial enquiries, quoting pricing (liaising with finance colleagues as required) and booking processes, taking payments and asking relevant and direct questions to ensure the enquiry is directed to the appropriate consultant efficiently.
- Prepare appointments and manage clinic lists, communicate these with consultants and their secretaries.
- Receive and process referral letters and onward referrals efficiently and professionally with close attention to detail.
- Liaise with all relevant parties on all matters relating to the arrangement and organisation of appointments, referrals, correspondence, follow up, and any matters as delegated by the consultant.
- Organisation and preparation of medical records, including secure management of clinical documents and correspondence; may include typing, filing, scanning and archiving.
- Following up on investigations and ensuring the results of these are communicated with the requesting consultant in a timely manner.
- Assisting with managing data closely and securely.
- Support in cross-covering other roles within the hospital, such as the medical records clerk or the ward clerk role.
- General administrative duties as required in patient pathway or requested by the Operations Management team.

**Who we are looking for**:

- Batchelors degree 2:2
- A naturally observant, attentive people-person
- A can-do attitude with a commitment to actively contribute to the exceptional standards of the hospital.
- Highly organised with excellent time management skills.
- Understanding of patient care, display empathy and tact.
- A passion for customer service and a desire to provide an exceptional patient experience.
- IT literate and fully conversant in Microsoft Office suite, including Word and Outlook
- Commitment to our Core Values; Professional Service, Clinical Excellence, Quality Care
- Demonstration of our five CIVIC Values; Community, Integrity, Vigour, Innovation, Compassion
- Strong attention to detail, effective communication skills and organisational skills.
- Reliable, flexible and accountable, with a desire to learn and develop.

We are proud to be offering this opportunity as both a Disability Confident Committed and Real Living Wage employer.

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Banbury: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Graduate Patient Pathway

    6 months ago

    Banbury, United Kingdom The New Foscote Hospital Full time

    The New Foscote Hospital was established in Banbury almost 40 years and has provided services and treatments to thousands of people from across the region. We have over 50 consultants, all of whom are leaders in their specialist fields and choose to hold their private practices here, working alongside our friendly, highly qualified and experienced nursing...

  • Patient Pathway Administrator

    6 months ago

    Banbury, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are looking for one full time (37.5 hours a week) Patient Pathway Administrator to join our friendly Cardiology team based at the Horton Hospital in Banbury. Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and...

  • Patient Pathway Administrator

    7 months ago

    Banbury, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post...

  • Patient Pathway Coordinator

    1 month ago

    Banbury, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Job summary An exciting opportunity has arisen within the Gynaecology Administrative Team for a part time Patient Pathway Coordinator to join our team at the Horton General Hospital, with some cross-site working taking place at the John Radcliffe Hospital in Oxford as required. The successful candidate will have an exceptional approach to customer...

  • Patient Pathway Administrar

    4 weeks ago

    Banbury, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Job summary We are seeking to appoint a part time Patient Pathway Administrator for hours, to join our friendly team within Ophthalmology. The post will be based at the Horton General hospital. This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communication skills. You...

  • Patient Pathway Administrator

    6 months ago

    Banbury, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are seeking to appoint a part time Patient Pathway Administrator to join our friendly team within Paediatric General Medicine. The post will be based at the Horton Hospital. Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an advantage but not essential as training will be given. This...

  • Patient Pathway Administrar

    4 weeks ago

    Banbury, United Kingdom Oxford University Hospitals Full time

    Job overview We are seeking to appoint a part time Patient Pathway Administrator for hours, to join our friendly team within Ophthalmology. The post will be based at the Horton General hospital. This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communication skills. You...

  • Patient Pathway Administrator in Trauma

    1 month ago

    Banbury, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Job summary Due to retirement: We are looking to recruit an experienced, organised and motivated Patient Pathway Administrator/Medical Secretary to provide an efficient administrative service to Trauma, based at the Horton General Hospital, Banbury. Main duties of the job The post holder will work directly with the clinical team and we are...

  • Patient Pathway Administrator in Trauma

    1 month ago

    Banbury, United Kingdom Oxford University Hospitals Full time

    Job overview Due to retirement:  We are looking to recruit an experienced, organised and motivated Patient Pathway Administrator/Medical Secretary to provide an efficient administrative service to Trauma, based at the Horton General Hospital, Banbury. Main duties of the job The post holder will work directly with the clinical team and we are keen...

  • Assistant Patient Pathway Administrator

    7 months ago

    Banbury, United Kingdom NHS Professionals Full time

    **Job Title**: Assistant Patient Pathway Administrator **Trust Location**: Oxford University Hospitals NHS Foundation Trust **Location**: Horton General Hospital, Oxford Road, Banbury, OX16 9AL Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Oxford University Hospitals NHS...

  • Graduate Training: Hospital Nhs Ers Contract

    6 months ago

    Banbury, United Kingdom The New Foscote Hospital Full time

    The New Foscote Hospital has undergone an overhaul of its facilities and we are now looking to expand our activities. We have an exciting opportunity for an enthusiastic and motivated university graduate to join our NHS ERS Contract team. This is a full-time, permanent position. Providing outstanding care, you'll discover ample opportunities for personal...

  • Patient Support Worker

    6 months ago

    Banbury, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    ‘This post applies for the north/west areas only’ 'As this post is not clinical, we do not offer sponsorship' An exciting opportunity to join the Crisis Assessment and Response team as a Patient Support Worker has arisen. The post holder will provide care to people who are in crisis to return to their usual level of activity (baseline) before requiring...

  • Patient Support Worker

    6 months ago

    Banbury, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    An exciting opportunity to join the Crisis Assessment and Response team as a Patient Support Worker has arisen. The postholder will provide care to people who are in crisis to return to their usual level of activity (baseline) before requiring support. Where this is not possible the team will identify further support and/or long-term care needs and make...

  • Graduate Radiology Assistant Administrator

    6 months ago

    Banbury, United Kingdom The New Foscote Hospital Full time

    We have an exciting new opportunity for a driven recent Graduate to join our team as a **Graduate Radiology Assistant Administrator.** **About Us**: The New Foscote Hospital was established in Banbury over 40 years ago and has provided services and treatments to thousands of people from across the region. We have over 70 consultants, all of whom are leaders...

  • Horton Hospital Ed/eau Administration Officer

    6 months ago

    Banbury, United Kingdom Oxford University NHS Foundation Trust Full time

    **Key Duties and Responsibilities**: To be responsible for the reception of patients, relatives, carers and ambulance staff in a calm, professional and polite manner. To supply clinical staff with the correct documentation to support patient's clinical pathways through the Emergency Department and Emergency Assessment Unit. To accurately record and input...

  • Cancer Specialist Nurse

    1 month ago

    Banbury, United Kingdom Oxford University Hospitals Full time

    Job overview An exciting opportunity has arisen within the Gynaecology Administrative Team for a part time Patient Pathway Coordinator to join our team at the Horton General Hospital, with some cross-site working taking place at the John Radcliffe Hospital in Oxford as required.  The successful candidate will have an exceptional approach to...

  • Horton Hospital Ed/eau Administration Officer

    6 months ago

    Banbury, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    **JOB TITLE**: Emergency Department / EAU Administration Officer **LOCATION**: Emergency Department / EAU, Horton General Hospital **GRADE**: Band 3 **HOURS**: Full time/Part Time supporting 24/7 work model **MAIN PURPOSE OF THE POST**: To provide a high quality, comprehensive and professional administration service in support of the clinical activities...

  • Care Professional for Complex Needs

    6 days ago

    Banbury, Oxfordshire, United Kingdom Care By Us Ltd Full time

    Role Overview:Care By Us Ltd seeks a dedicated Support Worker to join their team, providing exceptional care and support to individuals with complex needs. This role offers the opportunity to develop expertise in caring for individuals with Spinal Cord injury, Muscular dystrophy, acquired brain injuries, and other conditions.About the Job:Provide...

  • Pharmacist - Primary Care Network

    5 days ago

    Banbury, Oxfordshire, United Kingdom NHS Full time

    About the RoleJoin our team as a Clinical Pharmacist within the North Oxfordshire Rural Alliance (NORA) Primary Care Network, where you will play a pivotal role in improving patient outcomes through comprehensive clinical pharmacy services.Key ResponsibilitiesDeliver clinical medication reviews to ensure optimal use of medications, including telephone...

  • Preoperative Assessment Assistant Administrator

    2 months ago

    Banbury, United Kingdom Oxford University Hospitals Full time

    Job overview Patient administration underpins the patient journey and supports the clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity...