Freight Customer Service Agent

4 weeks ago


Colnbrook, United Kingdom Sovereign Speed Full time

We are looking for a proactive and enthusiastic individual to join our Customer Service team. You will be required to work Monday to Friday between 09:30-18:30 with the understanding due to the nature of the business that occasionally we may need to change your hours. You will also be required to work overtime to cover holiday/sickness/busy periods.

Main responsibilities:

- Provide excellent customer service to all customers in an efficient and timely manner
- Answering incoming calls in a quick, courteous and efficient manner at all times
- Quoting customers
- Developing productive relationships between departments, colleagues and customers
- Update the customer database as and when required
- Any other relevant tasks as directed by your Manager

Experience / Skills
- Excellent communication skills both written and verbal
- Ability to work in a team
- Care about doing a great job and exceeding expectations with the quality of what you do
- Commitment to whatever you get involved in to see it through to the end
- Be reliable
- Strong attention to detail, accuracy and numeracy

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

Work Location: In person



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