Courier Customer Service Agent
1 month ago
Freightserve recruitment are looking for a Courier Customer Executive for a well-established Courier company based in the Colnbrook area.
**Job Purpose:
- **
The Customer Service Executive is the first point of contact for Customers and most suppliers. Therefore, it is essential that the customer service Executive can work pro-actively and under pressure. As the main point of contact, the role requires somebody who is confident on the phone and remains calm under pressure. The assistant must have a good basic knowledge of countries and be able to advise on areas such as transit times, collection time and cut offs.
**Duties and Responsibilities**
- Taking customer bookings
- Arranging insurance
- Liaising with service providers
- Handling customers queries and complaints.
- Providing quotes
- Updating PODS and any handling reports
- Contacting customers for commercial invoices
- Contacting customers or agents when there is a problem with the collection or delivery.
- Sending off hardcopy PODS to other WorldNet offices
- Ability to work under pressure.
**Qualifications/Skills**
- Good knowledge of Word and Excel software
- Excellent telephone manner with the ability to listen to others and ask questions.
- Speaking clearly so listeners can understand.
- Extensive geographic knowledge
- Working knowledge of domestic and international travel
Working Monday to Friday (Various shifts throughout the week)
8am to 5pm / 9am to 6pm / 10am to 7pm / 11am to 8pm
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
**Job Type**: Permanent
**Salary**: £25,000.00-£28,000.00 per year
**Benefits**:
- Company pension
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Colnbrook: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work Location: One location
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