Courier Customer Service Executive
2 weeks ago
Freightserve recruitment are looking for a Courier Customer Executive for a well-established Courier company based in the Colnbrook area.
**Job Purpose:
- ** The Customer Service Executive is the first point of contact for Customers and most suppliers. Therefore, it is essential that the customer service Executive can work pro-actively and under pressure. As the main point of contact, the role requires somebodywho is confident on the phone and remains calm under pressure. The assistant must have a good basic knowledge of countries and be able to advise on areas such as transit times, collection time and cut offs.
**Duties and Responsibilities**:
- Taking customer bookings
- Arranging insurance
- Liaising with service providers
- Handling customers queries and complaints.
- Providing quotes
- Updating PODS and any handling reports
- Contacting customers for commercial invoices
- Contacting customers or agents when there is a problem with the collection or delivery.
- Sending off hardcopy PODS to other WorldNet offices
- Ability to work under pressure.
**Qualifications/Skills**:
- Good knowledge of Word and Excel software
- Excellent telephone manner with the ability to listen to others and ask questions.
- Speaking clearly so listeners can understand.
- Extensive geographic knowledge
- Working knowledge of domestic and international travel
Working Monday to Friday (Various shifts throughout the week)
8am to 5pm / 9am to 6pm / 10am to 7pm / 11am to 8pm
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
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