Customer Service Telephone Operator

6 months ago

London, United Kingdom Out & Out Original Limited Full time

**ABOUT THE COMPANY**
At Out & Out Original, we work with exceptional designers and talented design companies to bring you beautifully crafted furniture and accessories for the British home

From modern sofas and handmade breakfast bar stools to wicker garden furniture and retro side tables, Out & Out Original provides contemporary designs for eclectic British tastes.

We founded our small business with the help of friends and family and our trusted overseas partners who have known us for years and have amazing designs and quality - we could do more but we want to keep the quality high and our customers happy.

We know the business, industry, and what looks great and what looks naff, and we’ll help you find those gems for your home and garden. But most of all, we know it’s not easy, so we are here to help, no strings attached. Let’s get into furniture because it’s fun

**GENERAL JOB FUNCTION**
Full Time Telephone Operator handling all inbound calls that cover a variety of topics as well as initiating outbound telesales calls.

**RESPONSIBILITIES AND DUTIES**
Manage inbound customer service and order handling enquiries including but not exclusive to the following duties:

- Handle all inbound calls relating to customer enquiries.
- Initiate outbound telesales calls to upsell to existing customers our product range
- Call our delivery partners to obtain delivery updates and reach out to customers with those updates
- Learn about the products and make suggestions on what other telesales opportunities there are with the current product range.

**CAREER PROGRESSION**
We are a young family company, and like the founder, we believe in hard work, honesty, and, above all, trust. As a result, we only work with people who match our vision and business ethics. We are a sustainable company that only purchases ethically made products from sustainable materials and is experiencing strong growth.

All of our colleagues work flexibly to suit their lifestyles and ambitions. You can be as involved in the business as you wish, and we would happily discuss furthering your contract to match your ambitions if the results of your good work are evident.

**WORKING RELATIONSHIPS**

**Internal Relationship**:

- Chief Executive Officer
- Chief Financial Officer
- Chief Marketing Officer
- Online Brand and Marketing Officer
- Marketplace Manager/Office Manager.

**External Relationship**:
Couriers, customers, warehouse staff.

**REPORTING RELATIONSHIPS**

**Superior**:
Customer Service Manager

**Subordinate**:
None

**EXPERIENCE AND QUALIFICATIONS**

Experience and skills:

- Minimum 3 years of experience in customer service **(essential).**:

- 2 years of experience working as a telephone operator and in a telesale role.**(Essential)**:

- Highly skilled in Excel must perform V-Look Ups and Index Matching (this will be tested at the interview stage). (**Essential)**:

- At least 2 years of experience using a customer service ticketing platform, e.g. Gorgias, Freshdesk.**(Essential)**:

- 2 Years Experience in conflict resolution **(Essential)**:

- Computer savvy and skilled at using online software platforms.
- Must be a responsible and reliable individual
- Good telephone manners and problem solver.

**CONDITIONS OF SERVICE**

All work will be undertaken at our office in SE10 0YJ

Pay: £22,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- customer service: 3 years (required)
- CRM software: 2 years (required)
- Telephone Sales: 2 years (required)

Work Location: In person

Reference ID: Customer Service - Telephone Operator

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