At Your Service Agent Telephone Operator Full Time

6 months ago

London, United Kingdom Marriott International, Inc Full time

**Job Number** 23212060

**Job Category** Rooms & Guest Services Operations

**Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE**

Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a **At Your Service Agent Telephone Operator Full Time **to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke experiences for you.

**ARE YOU ELIGIBLE TO WORK IN THE UK?**

**JOB SUMMARY**

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**SKILLS, EXPERIENCE AND QUALIFICATIONS**

**Experience**:

- No related work experience is required.

Skills and Knowledge:

- Strong customer and associate relation skills
- Ability to learn processes and procedures quickly
- Good problem-solving and interpersonal skills
- Strong communication skills (verbal, listening, writing)
- Good decision making skills
- Good computer skills
- Good telephone etiquette
- Strong organizational skills

Education or Certification:

- High school diploma/G.E.D. equivalent

**WHAT WE CAN OFFER YOU**

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
- Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days
- 50% discount on Food & Beverage when dining in the hotel
- 12.5% Service charge upon completion of probation
- Length of service rewards and invitations to afternoon teas
- Monthly/yearly recognition schemes
- World-class career opportunities within Marriott hotels tailored to your specific needs
- Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world
- Professional learning and development opportunities - because a rewarding career is so much more fulfilling
- Complimentary meals on duty
- Complimentary dry cleaning - we do like to make an impression
- Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
- Pension scheme to help you save for the future
- Life assurance x 1 salary
- Competitive car lease schemes
- Cycle to work scheme - your wellbeing is important of course
- Access to major high street discounts so you can treat your friends and family
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workf

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