Customer Service Executive

6 months ago

London, United Kingdom Hedin Automotive London Ltd Full time

**Join Our Team at Hedin Automotive**:
Hedin Automotive continually aims set the standard in automotive excellence, representing the historic Mercedes-Benz brand across multiple prestigious locations including Brooklands, Croydon, West Bromley, and Dartford. Our commitment to innovation and customer satisfaction solidifies both Hedin Automotive and Mercedes-Benz reputations in the automotive world.

**Now Hiring: Customer Service Executive (Telephone) West Bromley**:
We are excited to expand our team with a new position for a highly motivated and customer-oriented** **Telephone Customer Service Executive**. This role is fundamental in providing exceptional customer service and setting a great first impression over the phone. You will be addressing customer queries, arranging sales appointments, offering product information, and ensuring customer satisfaction at the highest level.

**Seeking Passionate Customer Service Professionals**:

- Proven experience in a customer service role, preferably in a contact centre environment but not essential
- Strong ability to communicate effectively and professionally over the phone
- A natural problem-solver who can handle customer inquiries with empathy and efficiency
- Excellent listening and comprehension skills to fully understand customer needs and provide information or solutions
- Capability to work in a fast-paced, goal-oriented environment
- Computer literacy and adeptness in using CRM systems
- High multi-tasking skills
- Great teamworking traits

**Key Responsibilities for the Telephone Customer Service Executive**:

- Delivering customer service support for incoming enquiries
- Handling customer complaints with a patient and genuine empathetic approach, aiming for a positive resolution
- Providing accurate, valid, and complete information on products and services using the right methods/tools
- Fostering strong customer relations to enhance brand loyalty
- Maintaining a detailed record of customer interactions, transactions, and feedback
- Collaborating with the sales team to identify opportunities to increase sales activities
- Working 40 paid hrs per week - permanent contract
- Shift pattern working : 8-5, 9-6, 10-7 and weekends on a rota basis (1 in 3), with days off in the week when you work a weekend

**What you Bring to the Role**
- Previous experience in a telephone or in person customer service role
- Exceptional communication skills, including active listening and clear articulation
- A positive attitude and ability to work effectively as part of a team
- High attention to detail and multi-tasking abilities
- A genuine passion for delivering customer service
- A flair for delivering a great customer experience

**Why Work for Hedin Automotive?**:

- O.T.E £29,710
- **25 days** annual leave plus bank holidays
- Exclusive staff discounts on Mercedes-Benz products and services
- Continuous training and development for career growth
- Participation in the company pension scheme
- Comprehensive health and wellness programs
- Being part of an inclusive and supportive team environment
- Career path opportunities with a personal development plan

**How to Apply**:
As a **Telephone Customer Service Executive**, you will play a crucial role in maintaining high customer satisfaction and loyalty. We are dedicated to fostering a diverse and inclusive team. We welcome applicants from all backgrounds to reflect our commitment to excellence.

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