Telephone Advisor

3 weeks ago


London, United Kingdom Bridge of Hope Full time

A leading University are looking for a Telephone Advisor to join their Student Services team. The post holder will provide first line support services to students and staff via telephone, delivering a first-class system of advice, information, and customer service during the enrolment period.

**Your duties will include**:

- Responding to a high volume of enrolment related queries via the phone
- Ensure that student queries are answered with the aim of a first touch resolution
- Diagnose student needs, provide advice and explanation, and refer students to the full range of specialist services
- Document all discussions on the student account notes
- Schedule appointments for students



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