Apprenticeship - Customer Service Telephone Advisor
3 weeks ago
Customer Service Advisor Role (Apprenticeship Role)
Do you currently work in, or have experience of providing great customer service, and are seeking a fresh challenge in a vibrant and expanding business?
We are a successful national organisation providing logistics solutions. Part of one of the UK's leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions.
to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.
OurCustomer Service Advisorsare an integral part of our business as they assist and manage new bookings in line with company procedures.
Receive orders over the telephone and input into the company computer systems.
Constantly communicate with customer services and the new business managers to ensure KPI targets achieved and maintained.
Flexible approach required to cover on-call rota system.
Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.
To contact businesses by telephone to promote product/services. IT Literate including Microsoft, Word, Excel and Outlook.
Written, oral English and Mathematics to GCSE standard
Excel / PowerPoint presentations skills.
Strong customer service ethic with negotiation and telesales skills.
Articulate with a confident phone manner.
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