Service Desk Apprentice
3 months ago
This is a great opportunity to join our existing
team within a well-established and reputable
MSP based in Liverpool, Merseyside.
The Service Desk is the first point of contact
within Curveball Solutions for all clients and
partners. You will be responsible for logging,
classifying and triaging all inbound telephone
providing the initial diagnosis and first fix
where possible through to escalation to the
Technical Support/Incident Team in the event
of an incident within defined company SLA's.
You will be expected to provide regular
updates to a client throughout the progress
their orders or service request. If service
levels will not be or are not likely to be met the
Service Desk will be required to follow the
appropriate escalation process.
(This should be a more detailed description but be
careful not to repeat any elements. Consider including
the day to day activities that are involved, key
responsibilities and how their role fits within the
organisation)
(No more than 500 Characters)
The Service Desk is responsible for the
processing and fulfilment of orders as well as
in-life service requests for Mobile, Fixed and
Utility services.
- Provide first line support to clients by
services, following defined service desk
processes and procedures.
- Be understanding of client requests;
answering questions; offering support.
- Client service change requests and Queries
- Carry out all necessary works relating to
JOB DESCRIPTION FORM - V3 - APRIL 2022
client changes requests and queries (e.g. In
- contract changes, Sim swaps, user name, bolt
- on, product tariff changes, service regrades).
- Manage and update company systems
- Proposal and Contract Generation
- Provide
Sales consultants with pricing and assistance.
- Team Work - Work in partnership with the
sales team to support company sales
objectives.
- Provide Support to Sales Team members
when out of the office for appointment
bookings, opportunity updates,
building/amending a quote and contracts
- have removed updating appointments
- Updates product knowledge by participating
in educational opportunities and attending
training as required.
- Establish and maintain strong working
relationships with business suppliers and
clients.
- Any other reasonable duties as requested
by their Line Manager, these may include
special projects as defined and agreed by the
Management team.
**Job Types**: Full-time, Apprenticeship
**Salary**: £12,000.00-£16,000.00 per year
**Benefits**:
- Company events
Schedule:
- Day shift
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (required)
Ability to Commute:
- Enterprise House Moorgate Road Liverpool, L33 7XW (required)
Ability to Relocate:
- Enterprise House Moorgate Road Liverpool, L33 7XW: Relocate before starting work (required)
Work Location: In person
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