Service Desk Apprentice

3 months ago


Liverpool, United Kingdom Liverpool Swimming Academy Full time

This is a great opportunity to join our existing

team within a well-established and reputable

MSP based in Liverpool, Merseyside.

The Service Desk is the first point of contact

within Curveball Solutions for all clients and

partners. You will be responsible for logging,

classifying and triaging all inbound telephone

providing the initial diagnosis and first fix

where possible through to escalation to the

Technical Support/Incident Team in the event

of an incident within defined company SLA's.

You will be expected to provide regular

updates to a client throughout the progress

their orders or service request. If service

levels will not be or are not likely to be met the

Service Desk will be required to follow the

appropriate escalation process.

(This should be a more detailed description but be

careful not to repeat any elements. Consider including

the day to day activities that are involved, key

responsibilities and how their role fits within the

organisation)

(No more than 500 Characters)

The Service Desk is responsible for the

processing and fulfilment of orders as well as

in-life service requests for Mobile, Fixed and

Utility services.
- Provide first line support to clients by

services, following defined service desk

processes and procedures.
- Be understanding of client requests;
answering questions; offering support.
- Client service change requests and Queries
- Carry out all necessary works relating to

JOB DESCRIPTION FORM - V3 - APRIL 2022

client changes requests and queries (e.g. In
- contract changes, Sim swaps, user name, bolt
- on, product tariff changes, service regrades).
- Manage and update company systems
- Proposal and Contract Generation
- Provide

Sales consultants with pricing and assistance.
- Team Work - Work in partnership with the

sales team to support company sales

objectives.
- Provide Support to Sales Team members

when out of the office for appointment

bookings, opportunity updates,

building/amending a quote and contracts
- have removed updating appointments
- Updates product knowledge by participating

in educational opportunities and attending

training as required.
- Establish and maintain strong working

relationships with business suppliers and

clients.
- Any other reasonable duties as requested

by their Line Manager, these may include

special projects as defined and agreed by the

Management team.

**Job Types**: Full-time, Apprenticeship

**Salary**: £12,000.00-£16,000.00 per year

**Benefits**:

- Company events

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (required)

Ability to Commute:

- Enterprise House Moorgate Road Liverpool, L33 7XW (required)

Ability to Relocate:

- Enterprise House Moorgate Road Liverpool, L33 7XW: Relocate before starting work (required)

Work Location: In person



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