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Liverpool, Liverpool, United Kingdom Agility Resoucing Full timeJob OverviewAgility Resourcing is seeking a highly motivated and detail-oriented Service Desk Analyst to join our team. As a Service Desk Analyst, you will play a critical role in providing technical support to our clients and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide timely and effective technical support to clients via...
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Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service by employing the best people. Our...
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Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service by employing the best people. Our...
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Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service by employing the best people. Our...
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Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service by employing the best people. Our...
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Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with a rich history of over 186 years. We provide a comprehensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.Our mission is to empower individuals and businesses...
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Service Desk Analyst
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Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience in helping individuals and businesses thrive.We offer a range of financial and professional services to clients, and our award-winning service is driven by our core values of Personal, Partnership, and...
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Service Desk Analyst
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Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience in helping individuals and businesses thrive.We offer a range of financial and professional services to clients, and our award-winning service is driven by our core values of Personal, Partnership, and...
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Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service by employing the best people. Our...
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Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service by employing the best people. Our...
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Service Desk Team Lead
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Service Desk Analyst
2 months ago
We are seeking a highly skilled and motivated Service Desk Analyst to join our team at Evelyn Partners. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our staff.
Key Responsibilities- Customer Service: Provide timely and effective support to customers via various communication channels, ensuring a high level of satisfaction and loyalty.
- Incident Management: Log and manage incidents and requests in our ServiceNow system, ensuring accurate and timely resolution.
- Problem-Solving: Analyze and resolve technical issues, escalating complex problems to senior teams as needed.
- Communication: Maintain clear and concise communication with customers, stakeholders, and team members, ensuring effective collaboration and issue resolution.
- Continuous Improvement: Contribute to the continuous improvement of our service desk processes and procedures, identifying areas for enhancement and implementing changes as needed.
- Customer Service Background: Previous experience in a customer-facing role, with a strong focus on delivering exceptional service.
- Technical Skills: Proficiency in Microsoft products, including Office, and experience with ServiceNow or similar IT service management tools.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and resolve complex technical issues.
- Teamwork: Ability to work collaboratively as part of a team, with a strong focus on customer satisfaction and service delivery.
- Competitive Salary: A competitive salary package, reflecting your skills and experience.
- Benefits: A range of benefits, including private medical insurance, life assurance, and a pension contribution.
- Hybrid Working Model: A flexible working arrangement, allowing you to balance work and personal life.
- Professional Development: Opportunities for professional development and growth, with a focus on continuous learning and improvement.
