Apprentice Receptionist

At the Jubilee medical centre the apprentice will be dealing with patients face to face on the telephone, main duties include, booking appointments, dealing with prescription requests, scanning of documents, coding of documents, completion of admin tasks. Business Admin level 3 Apprenticeship training in the workplace will be provided by PMA Ltd.

**About the employer**

Jubilee Medical Practice is a busy friendly practice with circa 10.000 pts and part of North Liverpool Primary Care Network. Our Opening hours are Mon-Friday 7.30am - 7.00pm (8.00pm on a Monday). Full complement of clinical staff including GPs, ANPS, pharmacists, practice nurses, nurse associates and HCAs and most recently a first contact physio, in addition we have a wellbeing link worker. We have approx. 15 reception staff, 2 PT secretaries and 2 GP assistants. The practice is led by 3 GP partners and 4 managers.

**Annual wage**

£10,296

**Working week**

Monday to Friday - The Surgery opening hours are from 7.30 am to 7pm, times for the apprentice to be discussed at interview.

Total hours per week: 37.5 hours a week

**Expected duration**

20 Months

**Apprenticeship level**

Advanced
Level 3 (A level)

**Reference number**

VAC1000166505

**Positions**

1 position available

**What will the apprentice be doing?**

At the practice you will receive Inhouse training which includes; shadowing existing staff, Emis Web training, yearly mandatory compliance training such as data protection, safeguarding, health and safety, CPR, as a front line receptionist you will be dealing with patients face to face, and on the telephone, this will be a mixture of front desk and back office duties.

**Main Duties include**:

- Booking appointments
- Dealing with prescription requests
- Scanning of documents
- Coding of documents
- Completion of admin tasks

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Business Admin level 3 Apprenticeship training in the workplace provided by PMA Ltd
- All training will be completed in the practice
- Functional skills in maths and English (if required)

**What is the expected career progression after this apprenticeship?**

Career progression within the company or primary care network.

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Customer care skills
- Team working
- Problem Solving
- Flexible
- Motivated

**Qualifications**
- GCSE or equivalent English (Grade 3 to 9) desirable
- GCSE or equivalent Maths (Grade 3 to 9) desirable

**Training provider**

PMA LTD

**Apprenticeship standard**

Business administrator
Level 3 (A level)

**Job Type**: Apprenticeship

**Salary**: £10,296.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- L11 4UG: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: VAC1000166505