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Senior Service Desk Consultant

2 months ago

Liverpool, Liverpool, United Kingdom Ascent People Full time
Job Description

Job Summary:
Ascent People is seeking an experienced Service Desk Professional to pioneer their service desk function. This role offers an exciting opportunity to shape and grow the service desk team, driving excellence in incident management, product support, and stakeholder management.

Key Responsibilities:
• Lead the service desk team in delivering exceptional customer service to external customers
• Develop and implement effective incident management processes and procedures
• Collaborate with cross-functional teams to ensure seamless product support and delivery
• Manage stakeholder relationships and expectations
• Analyze and report on service desk performance metrics

Requirements:
• Proven experience in a service desk leadership role
• Strong knowledge of ITIL and SLA/KPI management
• Excellent communication and interpersonal skills
• Ability to analyze and resolve complex technical issues
• Strong leadership and team management skills

What We Offer:
• Competitive salary and benefits package
• Opportunity to work with a global technology leader
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Apply Now:
Ascent People is an equal opportunities employer. We welcome applications from diverse candidates. Please submit your application, including your resume and cover letter, to [insert contact information].