Business Support Officer

6 months ago

Bicester, United Kingdom Compliance Group Full time

**Key Objective for this role**

We are currently looking for a of **Business Support & Planning Co-Ordinator** in our **Bicester** Head Office to.

The purpose of this role is to coordinate the available resource to ensure we provide a safe/cost effective service delivery, that ensures our customers compliance.

This position reports directly to the Head of Business Support Division and will require you to develop relationships with other key peers within the business.

**Package & Company Benefits**-**What We Can Offer You - £26k - £28k**

This is a full-time role; the contractual hours are 37.75 hours per week.
- A competitive salary in line with market rates and dependant on knowledge/experience.
- 20 days holiday, which increases with length of service.
- A pension contribution of 3% or £100, whichever is greater.
- Private healthcare Scheme
- An Employee Assistance Programme (EAP) for mental health and wellbeing.
- 24/7 online GP, mental health support, and virtual wellbeing scheme.
- Life Insurance/Death in Service Scheme (worth 4x Salary).
- IT equipment
- mobile phone and Tablet or laptop (as required)
- VDU and prescription safety eyewear vouchers.

**Your Responsibilities**

Key responsibilities required include, but are not limited to:

- Comply with Health & Safety Policy and safe working practices, ensure responsibility for safety and discipline in work area and report accidents and ‘near misses’ in accordance with defined safety procedures. Adhering to Zeta Services training requirements as requested.
- Working with the Commercial Team and Infield Service Delivery Team’s to support the business operational goals, objectives, new initiatives, and drive business growth. This requires strong time management skills and disciplined work behaviour and good communication skills.
- Supporting the safe delivery of service and compliance to Zeta Services and customers
- Safety, Environmental, Operational policies through planning excellence.
- Assisting the Divisional Heads of Dept in ensuring that the division commercial and compliance goals and objectives are achieved through the efficient/Cost effective utilisation of labour resource, ensuring alignment with operational strategic goals.
- Maintain accurate records and documents to provide management reports relating to Business Support matters for internal and external customers.
- Support the infield service delivery teams with the required information necessary for them to get on site and carry out their tasks efficiently and effectively.
- Ensure that we have adequate operational coverage in all operational/reporting activities.
- Contribute to the continuous business improvement process and to the meeting of business objectives.
- Being an ambassador for the company internally and externally.

**What We’re Looking For**
- Previous experienced in a labour resource planning role.
- Understands the importance of working with integrity, to the highest professional standards and how to engage employees.
- Reasonable IT and computer literacy.
- Able to listen and communicate professionally, personably, and effectively with customers and Zeta employees alike.
- Understand when to communicate and escalate concerns or issues.
- Possess a strong work ethic with excellent time management skills and levels of organisation.

**About Us**

Zeta Services are a nationwide specialist consultancy, dealing with risk management and compliance solutions across fire and water. As an organisation, our people are our most important asset, which is why we take great pride in training and developing talent with career-building opportunities. Loyalty is a core value at Zeta and one that is demonstrated through company culture and employee retention with long-standing service. As a business, we continue to thrive by listening to feedback, implementing change, and creating a rewarding environment where our team feel valued and respected.

Zeta Services are a subsidiary of Compliance Group Limited.

WATERZETA

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
- Planning coordinator: 1 year (required)
- Scheduler: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Bicester, OX26 2UB (required)

Ability to Relocate:

- Bicester, OX26 2UB: Relocate before starting work (required)

Work Location: In person

Reference ID: Zeta - Business Planning Coordinator

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