Business Support Administrator
5 days ago
Are you looking for a challenging and rewarding role as a Business Support Administrator in Bicester?
Equation Recruitment is currently seeking an experienced administrator to join our team on a temporary to permanent basis.
Company Overview:
We are a leading recruitment agency with a strong reputation for delivering exceptional results. Our team is passionate about providing outstanding service to our clients and candidates alike.
The Role:
This is a fantastic opportunity to work as a Business Support Administrator, where you will be the first point of contact for enquiries from customers. You will be responsible for processing stock movements, performing and processing stock checks, and processing sales team enquiries.
You will also be required to troubleshoot with the sales team, process customer backorder reporting to the sales team, and assist with annual inventory checks. Additionally, you will place purchase orders with suppliers, process goods-in, and perform inventory spot checks.
Customer Care:
In this role, you will answer telephone hotline calls, monitor the company's customer service mailbox, and process enquiries accordingly. You will also be responsible for processing customer purchase orders, including consignment usage and replenishment, and processing customer loan equipment.
You will despatch products, maintain the warehouse, troubleshoot with customers, and solve invoice queries. Furthermore, you will chase outstanding purchase orders in collaboration with the sales team, process product returns, and process any other enquiries from customers.
Requirements:
To be successful in this role, you will need a minimum of 3-5 years' experience in a complex, high-workload admin/customer care environment. You must have excellent communication skills, a clear telephone manner, and good written presentation.
You should have good MS Office computer skills and a working knowledge of SAP, although training will be provided. The ideal candidate will be dynamic, enthusiastic, methodical, and accurate under pressure.
They will also possess strong analytical skills, attention to detail, and a commitment to uncompromising quality and customer satisfaction. Self-motivation, independence, and a positive attitude towards continuous learning are essential qualities for this role.
Salary: £27,000 per annum
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