Admin Assistant

2 weeks ago

Maidstone, United Kingdom NMU (Specialty) Ltd Full time

**Admin Assistant **(M/F/d)****:
Are you seeking a new challenge?

**Location**
Maidstone, United Kingdom

Take personal ownership of end-to-end handling of allocated premium calculations, endorsements and documentation and work as part of a team to ensure that the agreed service, quality and profit goals are met.

Your job
- Plan and process own work so that the relevant part of the team workload is handled efficiently and effectively.
- Prepare renewal statistics including premium/claims experience in detail where requested by the Underwriters.
- Make a positive input into the team’s effectiveness, suggesting ways in which work systems and processes can be altered and improved.
- Respond to and take ownership of customer enquiries and allocated mail.
- Work flexibly within a team carrying out a wide range of tasks, assisting colleagues wherever pressure is greatest, in a manner that enables the Company to ensure that a high level of customer service is delivered.
- Ensure open communication and collaboration across all lines of business and the sales and development function.
- General administrative duties, supporting your Team Leader with operational duties as required.
- Build and maintain strong internal relationships with other team members and departments.
- Build and maintain strong external relationships with a range of contacts within the allocated intermediaries and customers.
- Undertake other duties as directed within the level of the job function.
- Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
- Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk.

**Profile**:
**Knowledge & Skills required**:

- A keen desire to develop insurance, technical and product knowledge.
- Ability and willingness to learn and understand established systems and processes.
- Excellent interpersonal and communication skills.
- Customer focused.
- Good analytical and problem solving skills.
- Ability to prioritise own work and manage workloads.

About us

MRSG UK Services Limited is the employing entity for staff supporting the business activities of Munich Re Syndicate Limited (MRSL), Munich Re Specialty Group Limited (MRSG), Munich Re Specialty Insurance (UK) Limited (MRSI UK), Roanoke International Brokers Limited (RIBL) and Munich Re Digital Partners Limited (DP).

As part of Munich Re Specialty Group (MRSG), Munich Re Specialty Insurance (UK) Ltd (MRSI UK) brings together the long-standing and market-leading underwriting and claims expertise of NMU in the UK marine & specialty insurance markets with GrovesJohnWestrup, our UK Private Client proposition for insurance brokers and other intermediaries with clients who have unique and complex risks, as well as GJW Direct, UK‘s Specialist Direct Boat insurer.

Additionally, MRSI UK is affiliated with Munich Re Digital Partners Ltd (MRDP) that provides digital distributors a comprehensive go-to-market partnership in the UK and the EU, and Munich Re Risk Solutions Ireland Ltd (MRRSI) offering marine & specialty insurance solutions in Ireland and the EU.

As well as operating in the Lloyd’s of London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including Hong Kong, Singapore, Labuan and Dubai. We are also represented in Lloyd’s China.

Our group of companies provide solutions covering Casualty, Marine & Cargo, Energy & Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht.

Known for our dedication to excellence and quality of service provision, we pride ourselves on offering you a phenomenal place to work.

Munich Re’s employees are the backbone of the Group’s business success. They are the people that drive the business forward and develop new solutions for our clients.

Ensuring that we recruit versatile staff is therefore crucial to our future success. Our objective is to make Munich Re the employer of choice for potential employees on the global job market..

To help us achieve this goal we offer a competitive salary and a generous and comprehensive benefits package which we regularly review in accordance with external market data, to ensure you are paid fairly and our benefits are tailored to suit your lifestyle. Creating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all.

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