Centre Co-ordinator

5 days ago


Norwich, United Kingdom Autoglass Ltd Full time

Across our business network of centres, we rely on a team of efficient centre coordinators to create a positive and memorable experience for our customers. This role is essential to understand and manage our customers’ expectations and make sure there isan efficient flow of work for our technicians.

**Why join us?**

At Autoglass® we can offer career paths and are proud that many of our team go on to develop careers in management and other areas of our business.
As a starter with no experience, we can offer you:

- A really supportive training environment where we will help you achieve your potential
- A great team to work with
- Access to the very best tools in the trade that you will not find anywhere else
**So what are we looking for?**

We are looking for someone who is all about efficiency, organisation and customer service. You will be a role model for exceptional customer experience standards by welcoming our customers to the Centre and ensuring their visit is a positively memorableexperience.
This role is all about collaborative working relationships that enhance our brands to generate new and repeat business so you will be all about the team and enjoy working with people.
You'll be someone who actively develops your own knowledge, skills and abilities to enable your success, whether technical, behavioural or IT system based, and generously share these to help transform the success of your colleagues and our business.
**What will a day with us look like?**

You'll work as part of the team to deliver the daily work plan for the Centre, monitoring progress of activity during the day and making decisions to ensure things get done on time to the highest standard, managing and exceeding our customers’ expectations.
Part of the role is to support all opportunities to improve our service offering of Value-Added Products and Services e.g. windscreen wipers and other additional products
Occasionally you'll support our supply chain with stock related tasks, checking for delivery errors and arranging returns.
During busy periods you will carry out glass repairs, ADAS calibrations, glass inspections and two-person assist tasks to ensure productivity within the centre is maximised.
**Benefits include**:

- A great salary of £24,754.83 plus a generous bonus scheme
- Generous bonus scheme related to both personal and team performance
- Up to 15% pension contributions - based on employee contribution of 5% /employer contribution of 10%
- Life assurance policy
- 28 days annual leave (including bank holidays)
- Discounted shopping vouchers & reward platform
**As we grow, so can you.**

At Autoglass®, even though we’re growing and improving, we’ve still managed to keep our family feeling. Which means we’re always looking out for each other, supporting each other and sharing our knowledge. So, if you’re full of bright ideas and ready tokeep on learning, it’s a great place to build your future, as you help us build ours.**Accessibility**:


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