Patient Co-ordinator

5 months ago


Norwich, United Kingdom Primary Care Careers Full time

**About the Role**:
The UEA Medical Centre is recruiting a patient co-ordinator. We are looking for someone to work as part of a team within the reception department, providingessential support to various members of the practice and being the first contact for patients. This is a fast paced, complex, multi-tasking reception role.

As well as dealing with patients, there is contact with many other outside agencies such as the UEA,hospitals, ambulance service, pharmacies and internal staff. In this role, you will be helping to maintain a close and efficientworking relationship between all as appropriate, whilst adhering to GDPR (data protection) andconfidentiality. The role will also include assisting with the appropriate management of patient appointments into a variety of doctor,nursing and external clinics, dealing with enquiries, assisting with medication management (requests,queries etc), signposting where appropriate to other NHS services, processing new patient registrationsand other administrative duties.

Please see the attached job spec for full details.
- You must have an excellent telephone manner, strong communication skills, the ability to learn quickly and be able to deal with challenging/demanding/fast paced situations.
- Team work is key in this role. We are looking for a dedicated, hard working person who is a team player and likes a challenge.
- A great deal of motivation, initiative and common sense required.
- Attention to detail and fast/accurate keyboard skills are essential.
- This is a very active role.
- Full training and support provided in-house.

**About Us**:
The UEA Medical Centre is an independent NHS GP practice, situated on the campus of the Universityof East Anglia about 4 miles to the West of the centre of Norwich. As well as being a PMS practicewithin NHS Norfolk, offering all normal NHS requirements, we provide many additional services to theuniversity. We are a member of the Norwich Primary Care Network and have attached staff from thePCN also providing support/services to our patients. We look after circa 20,000 patients.

**Disclosure and Barring Service Check



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