Practice Care Co-ordinator

7 months ago

Norwich, United Kingdom Primary Care Careers Full time

**About the Role**:

- One_Norwich Practices teams are recruiting care coordinators for practices within the Norwich Primary Care Network. The post-holder will be based in a practice within the PCN, although there may be a need to work remotely depending on the requirements of the role.

Working under the delegation of a registered health professional, the care co-ordinators will play an important role, within the PCN, to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide co-ordination and navigation of care and support across health and care services.

The post-holder will work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to people and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed. This is achieved by bringing together all the information about a person’s identified care and support needs, and exploring options to meet these within a single personalised care-and-support-plan, based on what matters to the person.

It is intended that this role becomes an integral part of the PCN’s multidisciplinary team, working alongside social prescribing link workers and health & wellbeing coaches, to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN.

For further information about the role, please see full job description attached.

All applicants should have the following registrations, qualifications, skills and experience:

- Good standard of education to include GCSE English & maths, or equivalent;
- Higher level of education such as NVQ level 3 or A levels, or equivalent level of relevant experience;
- Passionate about achieving excellence in patient care;
- Understanding of relevant Health and Social Care legislation;
- Comprehensive working knowledge of Microsoft Office, especially Word and Excel as well as being generally IT literate;
- Experience of working in a fast-paced environment, requiring flexibility with an emphasis on using own initiative, with an ability to adapt to change within the workplace;
- Experience of working with highly confidential or sensitive information, with an understanding of data protection;
- Strong organisational skills;
- Proven experience of working as part of a team, working co-operatively with colleagues and the ability to work with people in a supportive capacity;
- Experience of creating person-centred care/action plans;
- Excellent planning, organisation and communication skills, with a proven ability to prioritise workloads and meet deadlines;
- Ability to work on own initiative and manage own workload;
- Ability to communicate clearly and appropriately with members of the public, colleagues and staff in other agencies verbally, on the telephone and in writing;
- Pragmatic approach to problem solving with the ability to spot defects and areas of concern;
- Adaptable, resourceful and resilient with a positive outlook;
- Flexible approach to work and ability to travel when required;
- Flexible to work evenings and weekends, if required.

The following registrations, qualifications, skills and experience are desirable:

- Additional qualification(s) relevant to health and care;
- Knowledge of current policy and practice within health and social care;
- Enhanced IT skills;
- Knowledge of behaviour change/brief coaching techniques (motivational interviewing);
- Knowledge of information governance standards around data security and confidentiality;
- Knowledge of long-term health conditions and their impact on health;
- Experience of SystmOne/EMIS/other clinical systems;
- Previous experience of working in primary care, the NHS or social care;
- Experience of working with people with learning disabilities and/or serious mental illness.

**About Us**:

- One_Norwich Practices is a forward-thinking organisation, supporting 22 general practices across the Norwich Primary Care Network, working to provide outstanding standards of healthcare for the population of Norwich by improving and transforming the way we work. Our mission is to lead integrated health and care. OneNorwich Practices is passionate about getting the job done efficiently and professionally but also appreciate the value of a happy and motivated workforce.

We are looking for people who can demonstrate our values consistently; our values are:

- _
- _Open and honest_
- _
- _Kind and respectful_
- _
- _Committed to excellence_
- _
- _Courageous_
- _
- _

Situated in the heart of the vibrant city of Norwich we are within easy reach of the broads and the beautiful Norfolk coast.

**Disclosure and Barring Service Check

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