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Transport Co-ordinator

7 months ago

Norwich, United Kingdom Inspiring Learning Full time

**Transport Co-ordinator - Norwich (Hybrid)**

Support delivery of providing excellent Administrative, Customer Service & Transport Planning support to internal and external Overseas/UK customers. Providing accurate and timely transport documentation, to support the delivery of sales targets and KPI’s to contribute to the growth, profitability and delivery of EBITDA

**What you'll be doing**:

- Working with the programmer and international team to find out the upcoming excursions for each group.
- Book all transport for excursions.
- Check the transport report to ensure that the expected transport is booked for excursions and international arrivals and departures.
- Liaising with international customer services team to ensure that excursions are booked to meet the expectations of international groups.
- Liaising with international groups on centre to ensure they understand the plan for the day.
- Organise and book all excursions for Kingswood Camps.
- Book all attractions required for excursions.
- Check incoming invoices to ensure they match with bookings made.
- Book pack lunches to ensure dietary requirements are met.
- Monitor arrivals and departures and liaise with activities to ensure staff go to collect arriving groups.
- Make up packs for all excursions and hand them to the excursion leader on departure.
- Be available to ensure all excursions leave on time with the right resources.
- Ensure accurate record keeping of all transport.
- Elicit feedback on excursions and make improvements based on the feedback.
- Provide feedback on staff on excursions to ensure effective monitoring of excursions.
- Ensure party leader noticeboard is up to date with information about upcoming excursions.
- Build rapport and relationships with customers (schools, parents and colleagues) to ensure delivery of a one stop shop customer service by professional handling/responding to incoming queries/amendments from internal and external customers in line with company standards.
- Manage all internal and external communication in a professional and timely manner.
- Working with all other teams and departments ensuring a one-stop-shop approach to customer service

**About you**:

- Excellent communication skills - written and oral.
- Proven Customer Service skills
- A willing and flexible approach with a ‘can do’ attitude.
- Good organisational skills and ability to use own initiative.
- Ability to remain calm when under pressure.
- Ability to work as part of a team.
- Experience of working within a travel and/or logistics background would be advantageous.
- Understanding of office IT products including MS Word, Excel & Outlook.
- Willingness to develop and learn new skills.
- An enhanced DBS check will be required.

**A little bit about us**:
Our purpose is to provide life-changing adventures, and we have a growing portfolio of brands which do just that. From our award-winning Kingswood residential programmes for schools and groups, to the school holiday adventures provided at over 50 locations by Camp Beaumont, we help young people to grow in confidence and resilience whilst developing key life skills. We also have brands delivering industry-leading apprenticeships, training and development plus a growing business in South East Asia too. It’s an exciting time to join us; we’re growing fast and have big ambitions.