1st/2nd Line Support/it Support Analyst
3 weeks ago
1st/2nd Line Support/ IT Support Analyst
Location: London SE1 - With occasional visits to other sites and satellite offices in and around central London
Type: Permanent - Office based
1st/2nd Line Support to join a specialist engineering contract firm providing support onsite along side their outsourced service delivery partner.
**Key Skills/ Experience**:
- Windows 10 & 11
- Android and Mobile Device Management, especially Intune.
- Working within the ITIL framework
- SharePoint
- Active Directory
- Exchange Server
- Basic networking knowledge - firewalls, routers, switches, DHCP, DNS, VPN, LAN, WAN,
- Wi-Fi.
- Professional engineering design, modelling, quotation and project management packages.
- Document management or Common Data Environment systems for controlling and
- versioning documents.
- Working in an automated service delivery environment.
- Adobe Creative Cloud.
- Cloud based infrastructure, preferably on Azure.
- Microsoft Teams devices
- iOS devices
**Qualifications and Certifications**
At least one of the following:
- ITIL v4 Foundation
- CompTIA A+
- CompTIA Network+
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