Remote 2nd Line Support Analyst

4 weeks ago

London, United Kingdom Proactive Appointments Full time

IT Support Analyst 6 Month FTC
Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office.
You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more perks
IT Support Analyst Key Skills:

Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based
Microsoft Office 365 (necessary)
Microsoft Windows 10 and 11 (necessary)
Tikit Partner for Windows
Remote Access Technologies (Perimeter 81, Duo 2FA)
Basic network infrastructure (e.g. patching AV equipment and laptop docks)
Basic network administration tasks. User configuration within various systems
Occasional new user training
Dealing with all levels of staff via email, phone and face-to-face
Liaise with other support departments regarding issues such as new starters and office moves
Basic vendor relationships (e.g. in relation to telecoms or IT supplies)
Creating, updating, maintaining documentation related to the service desk and support functions
IT Support Analyst 6 Month FTC
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