Servicedesk Analyst 1st/2nd Line Support

3 weeks ago

London, United Kingdom Adecco Full time

ServiceDesk Analyst

Rate - £17 an hour

Location - London (5 days a week on-site)

Duration - 3 Months Initially

Ir35 - Inside (Must use an umbrella company)
- Provision of 1st and 2nd line support on all TS related matters including supporting and

working with MAC's, PCs, laptops, network devices, printers, smart phones tablet devices, AV

and telecoms; supporting 1000 users in a corporate environment.
- Provide quality customer service, keeping users informed of the progress of work and keeping

calls updated.
- Create and maintain accurate, up-to-date records on databases and asset registers
- Prioritise support jobs based on service levels if available, or by assessing impact and urgency
- Liaise with other support staff within the Service Desk and the wider TS technical teams to

rectify problems.
- Maintain technical documentation to support the overall work of the Service Desk team
- Assist support of telecoms system as required
- Install and configure networked computer equipment and peripherals to user requirements.
- Assist with the disposal of hardware no longer in use.
- Provide support for backup procedures
- Keep up-to-date with appropriate technological developments.
- Develop an understanding of the IT infrastructure
- Provide a positive and pro-active interface

relevant 3rd party companies and organisations.
- Provide user guidance and training on a one-to-one or small group basis.
- Undertake assignments and projects of a cross-departmental or organisational nature
- Assist staff with orders for IT equipment and follow up queries relating to orders.

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