Complaints Administrator

6 months ago


Milton Keynes, United Kingdom NHBC Full time

Overview:
**Salary**:£20,000 - £24,000 pro rata + up to 6% bonus per annum

**Working Hours**: Part time 25 hours per week - Flexibility required to do additional hours when colleague on annual leave.

**Working Location**: Milton Keynes - Hybrid

**Closing Date**:7th September

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

**Why you should join us**

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk
** flexible working**.

**What we offer**:

- 27 days annual leave (plus bank holidays) and a holiday purchase scheme.
- Generous pension scheme, with an employer contribution of up to 10.5%.
- Life Assurance (x4 salary).
- Subsidised private medical insurance.
- Cycle to Work scheme.
- Employee discounts platform, including gym discounts.
- 24/7 employee assistance programme supporting your mental wellbeing.
- 2 days volunteer leave.
- Equalised maternity, paternity, adoption leave and pay for all new parents.

**Responsibilities**:
**What you’ll be doing**
- Provide secretarial support to Consumer Affairs Manager and Consumer Affairs team.
- Assist with the administration of complaints and high-level correspondence received by our Chief Executive, Chairman, Board members, Directors, Council members etc.
- Produce reports on complaints from Respond (NHBC’s complaints database) for FSA regulatory requirements and for business use as and when required.
- Take inbound calls, log complaints accordingly.
- Take the minutes during monthly team and operational meetings, as well as any ad-hoc meetings where required.
- Assisting in team events, venue and hotel bookings for the head of department.
- General administration skills.
- Customer service experience.
- Computer literate - Microsoft knowledge.
- Good telephone manner.
- Well organised.
- Good attentional to detail.

Qualifications:
**Education and Qualifications**

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

**Your future with us**

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

**Our inclusive culture**

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.



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