Complaints Handler Administrator

6 months ago


Milton Keynes, United Kingdom Bridge of Hope Full time

Brook Street are looking for 4 Complaint Handlers for our client based in Milton Keynes. This role is based fully in the office

The role:

- Acknowledge complaints promptly and professionally, ensuring customers feel heard and valued.
- Investigate complaints thoroughly, gathering relevant information from internal databases, systems, and communication channels.
- Liaise with relevant departments (operations, maintenance, customer service, etc.) to gather additional information and insights into complaint issues.
- Analyse complaint data to identify trends, recurring issues, and areas for improvement.
- Collaborate with cross-functional teams to implement corrective actions and preventive measures to address root causes of complaints.
- Document complaint resolutions accurately and comprehensively, maintaining detailed records for future reference and analysis.
- Monitor complaint resolution time lines and escalate unresolved issues to appropriate levels of management for further intervention if necessary.
- Proactively identify opportunities to enhance customer satisfaction and loyalty through service improvements and process enhancements.
- Contribute to the development and implementation of training programs for staff to improve complaint handling skills and customer service standards.

Qualifications and Skills:

- Previous experience in a customer service role
- Complaint's handling experience would be advantageous
- Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
- Excellent problem-solving abilities, with a proactive and analytical approach to complaint resolution.
- Attention to detail and accuracy in documenting complaint information and resolutions.
- Ability to work collaboratively in a team environment, coordinating with various departments to address customer concerns effectively.
- Proficiency in using customer relationship management (CRM) software and other relevant tools for complaint tracking and analysis.
- Demonstrated ability to manage multiple tasks simultaneously and prioritise effectively in a fast-paced environment.
- Strong commitment to delivering exceptional customer service and maintaining customer satisfaction levels.

This role is paying £11.81 per hour and is on a temporary basis.


  • Complaints Handler

    7 months ago


    Milton Keynes, United Kingdom Allica Bank Full time

    **About Allica bank** Allica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely...

  • Complaints Handler

    6 months ago


    Milton Keynes, United Kingdom Snap Finance UK (Group) Limited Full time

    **JOIN A FUN COMPANY WHO LOOK TO CREATE THE IMPOSSIBLE & LOVE TO GET STUFF DONE!** **Who are we and what do we do?** Snap Finance was founded in the United States in 2012, and today is the largest privately held alternative finance in the US. Snap Finance UK was launched in July 2017 and offers financial solutions to consumers who have been refused credit...


  • Milton Keynes, Milton Keynes, United Kingdom Daimler Trucks North America LLC Full time

    Job OverviewWe are looking for a Complaints Handler and Customer Experience Expert to join our team. The successful candidate will be responsible for handling customer complaints in a professional and timely manner.Main AccountabilitiesInvestigate customer complaints thoroughly and fairly.Develop effective solutions to resolve customer issues.Maintain high...


  • Milton Keynes, United Kingdom NHBC Full time

    Overview: **Salary**:£20,000 - £24,000 pro rata + up to 6% bonus per annum **Working Hours**: Part time 25 hours per week - Flexibility required to do additional hours when colleague on annual leave. **Working Location**: Milton Keynes - Hybrid **Closing Date**:7th September At NHBC we are proud to be unique. No other organisation in our sector...


  • Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

    Job Description:We are seeking a skilled Motor Claims Handler to join our team in Croydon, managing the claims portfolio for a key client.In this role, you will handle claims from start to finish, including small losses to complex high-value losses. Your responsibilities will include:Managing incoming phone calls and post related to claimsAdvising clients on...


  • Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

    Our client, a leading global organisation, is seeking an experienced Liability Claims Handler to join an established of 8 Claims Handlers.The role focuses on handling and settling a diverse caseload of Casualty claims, typically in excess of  £75K. This includes a mix of Employers' Liability, Public Liability and Product claims, from inception to...

  • Account Handler

    2 months ago


    Loughton, Milton Keynes, United Kingdom CV-Library Full time

    We’re looking for a Commercial Lines Account Handler to maintain and enhance the management of our commercial client relationships. This isn’t a pressurised sales environment; our client base is led by referrals, and we are fully regulated. We're an established and growing independent insurance broker and have recently moved to new offices...

  • Claims Handler

    6 months ago


    Milton Keynes, United Kingdom Go 2 Gas Solutions Ltd Full time

    Go 2 Gas Solutions Ltd are an emergency call out service working with insurance companies covering home emergency breakdowns. As we continue to grow, we are seeking some Claims Handlers to join our friendly team at our office in Milton Keynes. In this role your main duties will include: - Organising schedules and providing job information for our team of...

  • Claims Handler

    6 months ago


    Milton Keynes, United Kingdom Go 2 Gas Solutions Ltd Full time

    Go 2 Gas Solutions Ltd are an emergency call out service working with insurance companies covering home emergency breakdowns. As we continue to grow, we are seeking some Claims Handlers to join our friendly team at our office in Milton Keynes. In this role your main duties will include: - Organising schedules and providing job information for our team of...


  • Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

    Job Title: Insurance Claims HandlerWe are recruiting for a Claims Handler to join our team in Aylesbury. This is a permanent position with a salary range of £5,000-£25,000 per annum (dependent on experience).About the Role:This role involves handling inbound and outbound calls from customers, resolving queries and complaints in a professional manner, and...

  • Claims Handler

    7 months ago


    Milton Keynes, United Kingdom Personal Group Full time

    **Job**:Claims Handler **Location**:Milton Keynes (Hybrid 3:2) **Salary**:£25,000-26,500 DOE **Contract Type**: Permanent, full time 37.5 hours pw **Positions**: 2 **Are you experienced in handling sensitive data and putting the customer at the heart of everything you do? If the answer is yes, we want to hear from you.** **Role Objective**: **This...

  • Claims Handler

    7 months ago


    Milton Keynes, United Kingdom Personal Group Full time

    **Job**:Claims Handler **Location**:Milton Keynes (Hybrid 3:2) **Salary**:£25,000-26,500 DOE **Contract Type**: Permanent, full time 37.5 hours pw **Positions**: 2 **Are you experienced in handling sensitive data and putting the customer at the heart of everything you do? If the answer is yes, we want to hear from you.** **Role Objective**: **This...


  • Milton Keynes, United Kingdom GEA Group Full time

    **Spare Parts Order Handler**: GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them! We offer interesting and challenging tasks, a positive working environment in...


  • Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

    About UsStride Resource Management Ltd, a global leader in the insurance industry, is driven by thousands of dedicated professionals. Our collaborative culture and limitless vision empower every team member to deliver exceptional client service.We are seeking an experienced Motor Claims Handler to manage the entire claims portfolio of a major client from...


  • Milton Keynes, United Kingdom HAYS Full time

    Customer Relations Specialist, Milton Keynes Role: Customer Relations SpecialistStart: ASAP subject to completion of compliance checksDuration: 12 months initiallyRate: Competitive hourly rate Location: Tongwell, MK/WFH – 2 days per week in the office, 3 days from homeHours: 37.5 hours per week – 08:30 – 17:00 with a 1-hour lunch breakYour New Role:...

  • Account Handler

    6 months ago


    New Milton, United Kingdom Innovus Full time

    **Job Role: Account Handler** **Location: New Milton, Hampshire** **Hours: 35 hours per week-Monday to Friday** As the Account Handler, you will be responsible for: - Providing customer centric insurance products for the client’s clients - Ensuring all enquiries dealt with in a professional and timely manner - Ensuring compliance with FCA...

  • Senior Administrator

    6 months ago


    Milton Keynes, United Kingdom Carlton Mays Full time

    An excellent opportunity has arisen to join a firm of Independent Financial Advisers at their office in Milton Keynes as a Senior Administrator / Team Leader The ideal applicant will have previous experience within a whole of market Advisers with a broad knowledge of both the financial services industry and administration - Responsibilities: - Provide...

  • Office Administrator

    7 months ago


    Milton Keynes, United Kingdom MK1 Parking Ltd Full time

    To assist the Parking Enforcement Manager in the day to day running of the office completing all the administrative tasks required to process parking charge notices and deal with complaints and escalations. **Hours per week: 37.5** (5 days out of 7) **Role Competencies**: - To be responsible for processing all daily parking contraventions by ensuring each...


  • Milton Keynes, United Kingdom Steven Eagell Toyota Full time

    **Apprentice Aftersales Administrator** **Milton Keynes - Head Office** - Ready for an exciting career? With an award-winning employer?_ The Steven Eagell Group, Europe's largest Lexus and Toyota retailer, is a prestigious and award-winning employer. With a strong presence across 44 locations in areas such as the Southeast, East of England, and West...

  • HR Administrator

    6 months ago


    Milton Keynes, United Kingdom Securitas Full time

    About the Role **Have you ever considered what it would be like to work in the HR industry? Now is your chance to find out.** We are looking for a **HR Administrator, **to work in our very busy and challenging **HR Admin Team.** Are you enthusiastic, and an initiative taking multi-tasker with great attention to detail? Do you have administration...