Spare Parts Order Handler

6 months ago

Milton Keynes, United Kingdom GEA Group Full time

**Spare Parts Order Handler**:
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

**Job information**

**Reference Number**

JR-0029268

**Job function**

Corporate Services & Business Administration

**Position type**

Full time

**Site**

Westfalia House, Milton Keynes MK12 5PY
- Your responsibilities and tasks:
- Creation of spare parts and modification quotations, receiving and checking customer orders against quotation & issuing Order Acknowledgements, seeking technical support where required.
- Quotation follow up within required timeline.
- Proactive sales activities to ensure business targets are met.
- Update CRM, with Quotation, order details and support Service Sales Campaigns
- Update Import/Export folders & Spreadsheet.
- Ensure technical checks are made.
- Inception of Spare Part numbers as necessary.
- Processing of sales orders onto SAP up to and including invoicing / ensuring these are processed within the required time frame of 24 hours from receipt.
- Observing customer requirements as stated on the order.
- Liaise with Credit Control regarding the following:

- If credit limits have been exceeded / Inception of new customers / Customers ‘on stop’
- Resolving Invoice queries
- Liaison with internal service team and suppliers both home and abroad
- Spare Parts returns process including issuing of credit / returns notes and ensuring the correct approval is sought.
- Ensuring transport arranged in line with customer requirements and at the correct costs.
- Creation of relevant purchase orders to support the parts order ensuring necessary approval is sought for non-GEA purchase orders.
- Review status of all orders on a regular basis to ensure timely delivery.
- Run SAP Spares backlog report and deal with outstanding orders accordingly.
- Dealing with customer queries within the required time frame
- Seek approval for any price anomalies / special pricing.
- Initiate the set-up of new customers.
- Check the mailbox for receipt of quotation requests, orders, Technical & Account enquiries.
- Identify and forward mailbox correspondence for other departments.
- Filing in accordance with agreed procedures
- Assist with ad-hoc assignments.
- Provide support to other team members as required.
- Through SAP reports, identify and action orders for invoicing.
- Despatch invoices in accordance with customer requirements
- Holiday and Sickness cover for Spare Parts and other administration roles
- Picking & Packing and arranging shipment small parts from local stock for customers urgent breakdown orders
- Support Finance team on spare part related issues.
- Support FHT team with general administration duties as per the needs of the business.
- Bank holiday and Christmas cover on a rota basis.
- Support Annual stock takes.
- Occasional Travel
- o Customer Visits
- o Factory/site visit
- o GEA Meetings

Your profile and qualifications:

- GCSE level
- Strong Microsoft Office Skills
- SAP experience
- Experience in spares Order handling, administration and processing is essential.
- Experience in a diverse office environment.
- Ability to Liaise with all levels of stakeholders.
- Excellent Communication Skills in all medias
- Keen Eye for Detail
- Flexible and pro-active approach
- Ability to work Under Pressure
- Ability to work as part of a Team.
- Ability to work under own Initiative

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