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Apprentice Aftersales Administrator
1 week ago
**Apprentice Aftersales Administrator**
**Milton Keynes - Head Office**
- Ready for an exciting career? With an award-winning employer?_
The Steven Eagell Group, Europe's largest Lexus and Toyota retailer, is a prestigious and award-winning employer. With a strong presence across 44 locations in areas such as the Southeast, East of England, and West Midlands.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as **Apprentice Aftersales Administrator **at our **Milton Keynes Head Office**. We will provide excellent training and genuine career progression opportunities in return.
**Duties and Tasks**:
- Create bookings for customers' vehicles, for appointments such as service, MOTs, issues with their vehicle, recalls etc.
- Reception calls and speaking with the public
- Liaising with individuals internally in all different departments, and assisting management when required
- Explain process and pricing to customers over the phone and ensuring best practice when giving customer service
- Postal duties such as franking, folding letters and sending post out when requested
- GDPR compliance with data
- Edit and update systems accordingly
- Sign post customers through the complaints process
- Answer any general questions about the services we offer
- Complete warranty claims /invoices for things such as safety recalls
- Log and file paperwork
- Data cleansing and use of IT Systems, and reporting
- Creating and building spreadsheets
**Benefits**:
- 25 days holiday plus bank holidays
- Toyota & Lexus training package
- Company Pension
- Sick Pay
- Group life insurance
- Medical insurance
- Staff discount on car servicing
- Benefits program
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Dress down on a Friday
- Celebrations for Easter, Halloween, Christmas etc.
- Monthly lunches provided by the business
**The training you will be getting**
Level 3 Business Administrator Standard, which includes:
- Modules covering Skills, Knowledge, and Behaviours in Business
- You'll have a personal tutor to guide you through your training
- You will attend 1:1 sessions with your tutor every 2/3 weeks
- End Point Assessment (online)
- Occasional group classes with other learners
- Functional Skills Level 2 in maths & English if required
- Business Administrator Certificate from IFATE and City & Guilds
Pay: £8.00 per hour
Expected hours: 35 per week
**Benefits**:
- Company car
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Private medical insurance
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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