Customer Service Administrator

5 months ago


Milton Keynes, United Kingdom Room at the Top Recruitment Full time

Our client is a global pharmaceutical organisation based in Milton Keynes, Buckinghamshire. They are a vibrant, fast paced organisation providing medicines to UK customers. They are recruiting an experienced Customer Service Administrator to join their busy team. The role is a full-time position working 37.5 hours per week (Monday - Friday) and our client offers a hybrid working model with a minimum of 2 days in the office and 3 days work from home. This position is a temporary contract role initially signed off for 6 months with a possible extension and offers an hourly rate of £14.09 - £15.38 per hour, depending on experience, plus 25 days holiday pro rata and other benefits.

**MAJOR ACTIVITIES AND RESPONSIBILITIES**:

- Manage all incoming Customer Service queries & Business enquiries.
- Accurately processes Wholesale & Direct Customer orders using a range of Business Systems, primarily SAP
- Manage the order process from receipt of order through to delivery and invoicing, ensuring swift, efficient and accurate service.
- Provide an exemplary level of Customer Service, maintaining a professional and positive attitude, to customers as well as to third party warehouse/logistics Company.
- Processes customer uplifts/returns
- Work closely with the Finance team to ensure pricing/invoicing queries and credit claims are resolved as quickly and efficiently as possible
- Daily/Weekly/Monthly Reporting
- Raise incident reports for any non-conformances, complaints, late or damaged deliveries, temperature deviations etc & providing any necessary follow-up support on incidents as instructed by the Quality and Regulatory Compliance Manager, Customer Services Manager and/or Demand Planning Manager
- General preparation for internal and external meetings
- Assist with various projects as required
- Maintain a high standard of housekeeping
- Undertake relevant training as provided by the Company
- Ensure compliance with approved Company policies and procedures
- Proactively looks for opportunities to improve system efficiencies to eliminate waste

**SKILLS AND EXPERIENCE**:

- Customer service experience
- Experience of working within a pharmaceutical organisation beneficial, but not essential
- Good IT skills including Microsoft Office
- Experience of using SAP preferred
- Flexible, adaptable and able to work within a busy environment
- Team player who can work independently

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £14.09-£15.38 per hour

Expected hours: 37.5 per week

Schedule:

- Day shift
- Monday to Friday

Ability to Commute:

- Milton Keynes (required)

Work Location: In person



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