HR Customer Service Administrator

6 months ago


Milton Keynes, United Kingdom DHL Full time

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: HR Customer Service Administrator
Location: Milton Keynes
Work pattern: Hybrid (3 days office working)
Shift pattern: Monday-Friday. Day-time hours only.
Contract Type: Permanent (Full-Time)

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changeswe're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to joinkeep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
- Administration of key HR and/or supporting processes to ensure the smooth running of the shared service HR offering.
- Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience first time, every time.
- Ensuring Quality administration in a high volume, fast paced HR environment with phone work to ensure customer requests are processed within the appropriate Service Level Agreement.
- Becoming a specialist in the administrative processes within your team, looking always to improve to support the businesses growth agenda.
- Ensure incoming queries & work requests are actioned professionally and efficiently.
- Accurately document inquiries using Customer Relationship Management tool & deliver clear, concise, effective, and timely communication notes.
- Act as Subject Matter Expert for processes managed within the respective team.
- Provide friendly, efficient, and effective service to customers to achieve applicable KPIs and SLAs.
- Escalate / redirect inquiries as required.
- Utilise Work Instructions and documented processes to ensure consistency and accuracy.

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

- Previous experience in administration or entry level HR role.
- Excellent telephone manner (call center experience would be beneficial).
- Excellent communication skills - Verbal and written.
- Proficient Business software skills (MS Word, MS Excel etc) and able to operate via multiple systems.
- Graduate degree qualification or equivalent (desirable).
- HR or Business Administration certification (desirable).

What will you get in return?

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, cycle to work scheme and financial education. You and your family can access our benefits portal on the go, with hundreds of retail and lifestyle discounts including affordable refurbished and recycled technology and services such as free mortgage and Will advice. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more are hosted on our Benefits platform which you will have access as a DHL Employee.

What you'll need to do next?

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.



  • Milton Keynes, United Kingdom DHL Full time

    **HR Customer Service Administrator** **Location: Milton Keynes (MK4 4BX)** **Contract Type: Permanent** **Hybrid working - 3 days in office** DHL, an award-winning leading supply chain business is seeking a HR Customer Service Administrator, to deliver an efficient and accurate HR and pay administration service to employees and line managers for all...

  • HR Administrator

    6 months ago


    Milton Keynes, United Kingdom Securitas Full time

    About the Role **Have you ever considered what it would be like to work in the HR industry? Now is your chance to find out.** We are looking for a **HR Administrator, **to work in our very busy and challenging **HR Admin Team.** Are you enthusiastic, and an initiative taking multi-tasker with great attention to detail? Do you have administration...

  • HR Administrator

    6 months ago


    Milton Keynes, United Kingdom Winterhalter Full time

    **Role Overview & Main Accountabilities** The fundamental purpose of the HR Administrator is to support the wider HR function, ensure the department runs efficiently by carrying out a range of generalist HR administrative duties and assisting with the day-day support of the employee life cycle. HR Administrator will act as the first point of contact for...

  • HR Administrator

    6 months ago


    Milton Keynes, United Kingdom Classeq Full time

    **Role Overview & Main Accountabilities The fundamental purpose of the HR Administrator is to support the wider HR function, ensure the department runs efficiently by carrying out a range of generalist HR administrative duties and assisting with the day-day support of the employee life cycle. HR Administrator will act as the first point of contact for...

  • HR Administrator

    7 months ago


    Milton Keynes, United Kingdom PJ Care Full time

    PJ Care has been rated as the "Best Care Home to Work for in the UK" in the annual ‘Best Companies’ awards, which have also ranked us in the top five best health and social care providers to work for. **JOB TITLE: HR Administrator** **RESPONSIBLE TO: HR Advisor** **LOCATION: Peterborough, Bretton** **TERMS Part time - Monday to Friday, 20 Hours per...

  • HR Administrator

    7 months ago


    Milton Keynes, United Kingdom Coulter Elite Full time

    **HR Administrator** **Milton Keynes** **£25,000** **Are you a confident and enthusiastic HR Administrator looking for a new role?** **Coulter Elite Resourcing are currently looking for a HR Administrator to work with one of our well-established clients based in Milton Keynes.** **Principle Responsibilities for the HR Administrator**: - Conduct...


  • Milton Keynes, United Kingdom Pro FS Full time

    **HR Office Administrator** **About us**: Pro FS is an independent, family run business who provide 3PL fulfilment services to international e-commerce retailers from our UK warehouses to customers globally. We store, manage, and ship our client’s stock, fulfilling orders on their behalf. We work very closely with our clients becoming part of their team,...

  • HR Administrator

    5 days ago


    Milton Keynes, Milton Keynes, United Kingdom Reed Full time

    Company OverviewThis friendly Academy in Milton Keynes is a dynamic and forward-thinking educational institution committed to providing exceptional learning experiences. They are seeking a dedicated and detail-oriented HR Administrator to support the HR Manager in ensuring smooth and efficient HR operations.SalaryThe estimated salary for this position is...

  • HR Administrator

    2 months ago


    Loughton, Milton Keynes, United Kingdom CV-Library Full time

    3 Month Temporary HR Administrator Monday - Friday 09:00 - 17:00 Based in Milton Keynes (Hybrid)   A fantastic opportunity to join a global business, delivering HR solutions across the EMEA region.  Are you looking to establish your HR career and have the opportunity to gain HR exposure within a professional environment. Working as part of a...

  • HR Administrator

    6 months ago


    Milton Keynes, United Kingdom Securitas Full time

    **Launch your career! Seeking Accomplished HR Administrative Professional!** Are you a **HR professional **ready to take on a pivotal role? Ready to work for a industry leader and progress as a key player in our esteemed HR Team, contributing significantly to our operational success! **About the Role**: Embark on a rewarding journey where your expertise...

  • HR Assistant

    7 months ago


    Milton Keynes, United Kingdom Community Ambulance Service Full time

    Are you an experienced HR administrator looking to progress? Or an HR Assistant ready for a new challenge? Then this could be the opportunity for you! Community Ambulance Services are looking for an HR Assistant at our new station in Milton Keynes. This is an exciting time to be joining the HR team as the business continues to grow and an agile and...

  • HR Assistant

    6 months ago


    Milton Keynes, United Kingdom Community Ambulance Service Full time

    Are you an experienced HR administrator looking to progress? Or an HR Assistant ready for a new challenge? Then this could be the opportunity for you! Community Ambulance Services are looking for an HR Assistant at our new station in Milton Keynes. This is an exciting time to be joining the HR team as the business continues to grow and an agile and...


  • Milton Keynes, Milton Keynes, United Kingdom Dominos Pizza Full time

    About Us: Domino's UK & Ireland is a leading food delivery company, committed to delivering exceptional products and services to our franchisees and customers alike. Our innovative approach and dynamic work environment make us an exciting place to work.The Role: We are looking for a skilled Pensions Implementation Services Analyst to join our HR team. The...

  • HR Administrator

    6 months ago


    Milton Keynes, United Kingdom Wild Recruitment Full time

    Do you have a background in **HR **and looking to work with a company who offer a beautiful working environment? Have you just completed your **CIPD Level 3** and looking for a company you where you can grow and embed yourself into a growing business? If so, this could be the role for you. Wild Recruitment are working alongside a well-known established...

  • HR Administrator

    6 months ago


    Milton Keynes, United Kingdom UCC Coffee UK Limited Full time

    Acting as the first port of call for internal HR queries, you will support human resource admin activities within the employee lifecycle for UCC UK and Ireland. Working in partnership with the HR team and local management, developing and providing communications, procedural knowledge and guidance on a wide range of HR related topics and systems. **The...


  • Milton Keynes, United Kingdom WSRS Full time

    WSR is recruiting for a HR and Payroll Administrator for our global client based in Milton Keynes. **What’s in it for you?** - 25 days holiday - option to buy up to 5 further days during the February benefits window - Pension auto-enrolled via salary sacrifice starting with employee and employer at 4%, employer matches up to 5% max, employee can...


  • Milton Keynes, United Kingdom Hireonline Full time

    **Administrator / Customer Service** - Milton Keynes - Kingston - £12.00 per hour - Temp - ongoing - Monday to Friday, 9am to 5pm **Customer Service /Administrator **to provide excellent customer service, demonstrate strong leadership and resolve any emerging queries that our customer accounts might face with accuracy and efficiency. **The day-to-day...


  • Milton Keynes, United Kingdom Tate Recruitment Limited Full time

    **Graduate HR Administrator** **Milton Keynes** **Permanent - Salary up to £27,000 plus 25 days hols, 3% company Pension, Health cash plan, free parking.** **Hours - Monday to Friday 8am - 5pm** **Office based for the first 6 months - hybrid available, after you have passed probation with 3 days "in office" and 2 days "at home" each week.** This is an...

  • HR Advisor

    6 months ago


    Milton Keynes, United Kingdom Community Ambulance Service Full time

    **Looking for a career where every day you are making a positive impact to our patients? Have you had previous experience of working as a HR Advisor and want to use your skills in a rewarding environment? Then we might have the perfect role for you!** Community Ambulance Service going through an exciting period of growth! We are recruiting for dynamic,...

  • HR Advisor

    7 months ago


    Milton Keynes, United Kingdom Community Ambulance Service Full time

    **Looking for a career where every day you are making a positive impact to our patients? Have you had previous experience of working as a HR Advisor and want to use your skills in a rewarding environment? Then we might have the perfect role for you!** Community Ambulance Service going through an exciting period of growth! We are recruiting for dynamic,...