Deputy Head of Desktop Services Team
3 weeks ago
The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.
We have an exciting opportunity to join the IT Services Department as Deputy Head of Desktop Services Team.
IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong.
**What We Offer**
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
The University also runs an enormous amount of social groups and sports clubs for those looking for more than just a great place to work.
**About the Role**
You will reside in the Desktop Services Team in the Customer Services Group in IT Services.
You will assist the Head of Desktop Services in overseeing the delivery of the Managed Desktop Services to over 3800 users across the University. You will be part of a team of 16 staff, overseeing a number key services and staff performance.
The key responsibilities involve overseeing Service Management and delivery, as well as planning and delivering on key IT projects. You will also have a large role in relationship management both internal and external to the University.
You will have strong experience of IT systems life cycle management as well as delivery of IT projects. You will need to be very well organised and proactive, yet flexible and motivated with a professional approach to the provision of IT support services.
**About You**
You will be an experienced manager with strong leadership experience in leading technical teams. You will have excellent organisational skills and be a pro-active leader, with strong people skills, comfortable engaging with stakeholders across a number of areas.
You will have experience of delivering new services as well as reviewing and updating of current services.
You will have a passion for building and motivating high performing teams in a dynamic environment.
**Application Process**
In your supporting statement please address each point of the selection criteria found in the job description and demonstrate how you meet the criteria.
The
**Interviews** will take place on the week commencing 22 May and will be carried out face
- to-face in Oxford City Centre.
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