Onboarding & Registrations Customer Service Advisor

3 months ago

Ipswich, United Kingdom Drax Group Full time

Onboarding & Registrations Customer Service Advisor
- Ipswich, United Kingdom
- |
- req3593
- **Onboarding & Registrations - Customer Service Advisor (part time)**
**Ipswich/Hybrid**

Can you strengthen our team and build strong customer relationships whilst delivering exceptional service?
- **About the role**

Working within the Onboarding & Registrations team you’ll be responsible for welcoming new businesses to Drax and ensuring the customer journey is the best it can be.
- Day to day you’ll resolve customer and industry enquiries, escalating as appropriate, to enhance the customer experience whilst meeting business and industry requirements. You’ll provide effective Customer Onboarding to customers ensuring they experience a seamless transfer to Drax. Your support will ensure correct details are showing in our systems to match the customer contracts and their first bills are accurate and are paid on time.
- You’ll work as part of a wider team focusing on building outstanding relationships - not only with customers, with internal colleagues too. Your aim will be to consistently deliver excellent results against your agreed performance objectives. This will involve delivering excellent service by proactively managing customers’ accounts and making sure that you respond to and resolve all enquiries in a timely and professional manner. In achieving this, you’ll meet all service level agreements (SLAs) and adhere to internal guidelines and industry requirements.
- As part of the role, you’ll check contract details in our systems are correct to ensure a successful registration. This will also mean that the company produces accurate and timely invoices, collects outstanding monies effectively and identifies opportunities for additional account renewals and sales.
- **About you**

If you have previous experience of working in a Customer Services environment and understand the importance of building strong business relationships and you have a confident telephone manner, this could be the ideal role for you. If you’re happy to take ownership of this role and to challenge the status quo when needed, we’d like to hear from you as soon possible.
- At Drax, we’re at our best when we make sure that people feel genuinely heard. If you’re invited to interview with us, we can make reasonable adjustments to our interview process according to your needs.
- **About Drax**

Drax Group is at the forefront of renewable energy - we’re working exceptionally hard to enable a zero carbon, lower cost energy future which is changing the way energy is generated, supplied, and used.
- Our ambitions are to be a global leader in carbon removals, to be a global leader in sustainable biomass pellets, and to be a UK leader in dispatchable, renewable energy generation - ultimately becoming carbon negative by 2030. No small task And our people will be at the heart of our success.
- We operate globally, with power generation sites and commercial businesses in the UK as well as our pellet operations facilities across the US and Canada, which support supplying our biomass customers across Europe and Asia.
- Our Drax Energy Solutions business is in Ipswich and helps our customers to control their energy costs and reduces emissions through renewable source electricity, electrification services and smart meters.
- To learn more about us click here.
- **What we need**
- We believe in inclusive and accessible recruitment, so if you need any reasonable adjustments to be able to take part, please let Sara know.

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