Digital Content and Quality Assurance Executive

4 months ago

Wimbledon, United Kingdom CIPD Full time

Advert:
**Digital Content and Quality Assurance Executive**

**Up to £30k + benefits**

**Fixed term contract**

**35 hours per week (happy to talk flexible working)**

**Wimbledon (hybrid working)**

***

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of nearly 160,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

**The Role**

CIPD has recently launched our new global website on cipd.org on a new platform, Optimizely, a digital experience platform (DXP). It’s a new world for us and our aim is to enable all the experts within the CIPD from marketing, research, qualifications, alongside the content strategy group, to deliver the best possible experience for our customers.

The Digital Content and Quality Assurance Executive will receive requests from our stakeholders; triage and action the request where appropriate; QA the new content and confirm when the service request has been actioned to the original requestor. You’ll be working closely with our Web Producer to help put together training guides and processes, so our stakeholders feel confident and supported.

**What You’ll Be Doing**
- Monitoring all service requests and triaging to the right CIPD team in a timely manner.
- Providing front line support for content publishing queries on the DXP. Working with the web Producer to be seen as the guru to help troubleshoot and suggest features and enhancements for the content publishing process.
- Documenting fixes, how the system works and the best way to solve a problem.
- Working closely with the Web Producer to spot themes where additional QA and support, training guides might be needed.
- Reporting on our progress.

**What You’ll Need To Be Successful**
- Ability to produce high quality web content in partnership with business owners and content leads.
- Experience of publishing content onto a website or app using a Content Management System.
- Experience of efficient prioritisation within a fast-moving product environment.
- Professional communication when determining stakeholder needs when their requirements or the issue they are experiencing may not be clear.
- Synthesising a wide range of written requirements from multiple channels and ensuring the service requester is updated and informed when their service request is picked up and when it has been completed.
- Concise verbal and written communication enabling the DXP product team to make the right and timely decisions for their stakeholders and customers.

**If this role describes you and your career aspirations, then click APPLY.**

**CIPD: valuing everyone as an individual**

The CIPD define diversity as valuing everyone as an individual - we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

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