1st Line Support Analyst

17 hours ago


Farnborough, United Kingdom Technet IT Recruitment Limited Full time

**1st Line Support Analyst**

**Farnborough**

**Up to £26k per annum**

I am currently partnered with a rapidly growing company leading the way within the connectivity solutions industry. With ambitious plans for continued growth, they are looking for a 1st Line Support Analyst to join their team.

You will be a technically minded, enthusiastic individual with a strong passion for providing a continually high level of IT support.

**Some of what you will be doing**:

- Work closely with the team to ensure an effective solution is provided to both internal employees and customers
- Identifying opportunities to continually adapt and improve internal processes to ensure the best possible customer experience
- Analyse incidents for reoccurring trends to identify opportunities to improve first-time resolution rate across the team

**Ideally, your skills and experience will include**:

- Previous experience having worked within a similar 1st Line Support role.
- Confident in your ability to effectively diagnose and resolve 1st line support issues in a prompt and timely manner
- Experience supporting networks would be advantageous but not essential.
- Strong communication skills with a passion for providing high-quality customer service within a fast-paced environment


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