Service Desk Manager
3 days ago
Rare & exciting opportunity to join an award-winning industry leader as **Service Desk Manager** at their Head Office on the outskirts of Farnborough.
Our client offers a**rewarding career path, first class benefits package and a strong salary.**Company culture here is second to none, along with **fantastic benefits & staff** perks
You will manage and develop a team of talented and technical 1st & 2nd Line Analysts to provide a vital 24/7 and NOC service to customers throughout the UK.
**Key Responsibilities**:
- Mentor, manage, develop, and expand the team of 1st & 2nd Line service desk analysts.
- Provide a customer centric escalation and communication point for service desk operations.
- Implement and improve ITSM workflows.
- Performance analysis, resource management and data reporting.
- Improvement Planning and Implementation for all service desk operations.
- Work closely with customers (including their service desk/support functions) to understand how to best work together.
**Required Skills & Experience**:
- ITIL Foundation or higher qualification, as well as networking related certification such as CCNA, CompTIA+, MCAA etc.
- Experience in managing an IT service desk.
- Proficiency with network technologies (WAN, LAN & WLAN).
- Effective communicator and have a strong systems integration background.
- Excellent service and customer focus, with a strive for continual service improvement.
**Benefits**:
Our client offer a superb company culture of support and collaboration, where personal and professional development are highly prized.
- Salary will be circa 47k.
- 25 days a year holiday plus bank (with option to purchase an additional 10).
- Flexible / hybrid working options.
- Enhanced Company Pension Scheme.
- Enhanced Maternity Leave.
- Enhanced Paternity Leave.
- 5 Paid Charity Days.
- Health & Dental Care.
- Perk box employee benefit scheme.
- Staff away days.
- Death in service.
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